Pool area was excellent, the food was wonderful and service great!

Little pricey but over good!

Everything except bathtub drain.

The bathtub drain backup and left some very disturbing water.

j being able to cook off from the heat since our apartment has no pool. not worth the price with rude staff though

friendly staff. softer beds. expected better food for the money is spent

location is excellent, being so close to downtown and the museum/national park. The facility itself is also a gem. Plenty of good views to be found and a nice open architecture to the main lobby and surrounding restaurants and pools. Very nice and feature rich fitness center.

The parking is bizarre. You can pay $25 a night (plus tips) for valet only to have your car parked in an uncovered lot, or pay $20 a night to park in the on-site garage. Come on, this isn’t downtown Tucson, the garage is there on site already. Parking here seems to follow the big city method of charge and overcharge despite being well outside of the metro area itself. Everything else was overpriced as well. At the end of the day the overall cost makes me think the value wasn’t there to justify it at the end of the day.

Lazy river

Restaurants

I like the outdoor seating in the evening with live music

Check in the valet didnt properly tell us we would be charged....didnt tell us we needed a ticket...and parked our truck in hard water all night ruining my paint. Communication was very poor and I was not happy to be charged for the service and my truck not been protected.

All staff and service was great! Everyone was super nice and welcoming.

Beautiful location and views, live wildlife viewing, comfy rooms, kind staff.

The Italian restaurant downstairs. Got my order and some other peoole’s messed up.

The setting of the property is breathtaking overlooking the nearby mountains and the city in the distance. The facilities are top-notch and the staff is very helpful and customer friendly.

I would like to see a bus from the airport to be available to the customers.

The location … away from the city and the scenic view.

The parking … Being charged a daily fee to park in the guest parking garage that is a little bit of a walk to the hotel rooms and front desk. Check in isn’t until 4:00 pm but the some of business including the Spa services close at 5 or 6 pm. No complimentary breakfast, not even a continental breakfast. Nothing complimentary for the amount you pay per night and for meals..

The Coyote Golf Course was a lot of fun to play and they even rent clubs Be sure to book your tee off time before you go. You can do it up to 60 days in advance! I also liked the pool and the lazy river

Two times members of a business conference took tables and seats away from people staying at the hotel and one of these times half of the dining area was roped off in the Salud restaurant and bar The kitchen was in consistent with breakfast-sometimes good but other timed did not prepare food as ordered Expected food at The Grill to be better for a 5 star hotel. This was the opinion of us and our guests

Great Customer Service

Property looks a little been worn

the location and environment was spectacular.

the Pool closes pretty early

Pool was amazing and the location was beautiful!

All the amenities were great!

Nothing I didn't like!

The pools and the room service.

The hotel has a very cold feeling, Lobby was freezing. very hard to get a table at the indoor restaurant, staff hard to get in touch with. Room wasn’t ready at 6:00 PM. Room was average, pretty noisy as well

Location

Rooms are in need of a serious upgrade. No UBS charge points, room quality was poor and noisy. The kitchen and food service are horrible. Tried two meals and decided to drive to Tucson to eat as the food quality was horrible.

The internet wasn’t working at all in the room . There is a 40$ resort fee . For that high resort fee price we would expect fast working internet at least . You can’t find room in the jacuzzi or at the restaurants . Overcrowded. Not impressed. I would say it’s an average place