Dirty. Carpet in room made my feet black. Front desk clerk (Neff) was extremely rude. I asked for daily housecleaning services and had to ask on third day.

Location

Old and needs updating A/C was loud. Curtains were old and tattered

Love the proximity to shows, restaurants, and shopping.

There were maintenance issues in the room left unattended. The window treatments had been pulled from the rod and unusable to close out the city lights. The desk and bed side lamps were not working. And Yes I checked they were plugged in to the wall socket. The general halls and elevators were in fair condition for the age of the building. It was very busy at the hotel and only 1 to 2 of the 3 elevators were running. Long wait times and no warning when placed on the 6th floor to take stairs.

Love the location. Love walking around the east raceway.

The hot tub not in service last few times we have stayed there. The last time we stayed the pool was also closed. We pick our hotel by amenities. Which we enjoy using hot tubs so was very disappointed it's been closed over a year.

Breakfast was not great at all. Facility location perfect.

The room was dusty, I have to clean the desk before I could sit at it to work, the furniture in general was just old and falling apart.

The rooms are very comfortable, and it was quiet

The pool with a little on the cool side. And the hot tub is closed down which we weren’t aware of until we got there.

Location to Morris Performing Arts was optimal. Starbucks in the lobby

Wi-Fi/internet availability was the worst I’ve ever experienced. If I’m on a business trip and need internet connection, I would not stay here. The AC did not work in the room, the pool was unavailable for use, no USB ports for charging electronics, unable to change the incorrect time on the room clock, hot air blower running constantly in hall for the full length of stay.

The location was perfect for our trip. 1 block from the Morris Performance Center. Staff was so friendly and helpful. Cookies upon arrival were such a nice touch

There was nothing we didn't like

elevators broken

Is was dirty and not taken care of

honestly nothing

rooms were dusty, bathroom were really dirty with a lot of hair every where heat and cool air wasn’t working in room .

The area it was in was great. Went to take walk on the river but had the walk way closed.

Pool was closed. Hot tub was closed. That was whole reason we went.

clean convenient friendly staff and yummy chocolate chip cookies

nothing

room was very worn down

location

services were limited. requested room cleaning and it was only cleaned once

staff was polite

Pool and hot tub were closed- no one knew why, and nothing was mentioned on the website about that when I booked. I asked the desk to send someone up to the room to fix the ac while we were out all day- nothing was done. I had to ask again at 8:30pm after being out all day. Staff wouldn’t take early check-ins, but I was able to check in and get my key using the Hilton app an hour early- no one said I could do that while I was sitting around waiting for nothing.

The Bakery restaurant staff were lovely and very helpful. The check in staff were pleasant. The bed linen was clean and white. Location is excellent and good restaurants are close by.

The room cleaning service was the worst I have ever experienced - and we travel frequently. Pulling up the sheets on a bed does not mean a bed has been made nor does it mean a room has been serviced - no tea/coffee sachets were replaced, no coffee cups - no soap in bathroom etc - the cleaner must have entered the room, pulled up the sheets and left taking the generous tip with them...... very poor service indeed. When looking for an item I dropped I pulled the bedside cabinet slightly forward and I would suggest the cleaners actually cleaning behind these as there was a thick layer of dust showing that this was obviously never actually done nor behind the bed area which you could also see when the cabinet was pulled forward. The room and bed linen on arrival looked very clean but this was a surface clean - not the Hilton full standard one would expect. The room was high up in the hotel but street noise quite loud - overall this was a disappointing experience which is a shame as the location is excellent.