This hotel chain has always been good but now it has been acquired by Marriot Bonvoy it has dropped like a stone. a few examples when i arrived i gave a credit card over for incidentals for which the hotel manager (that was what she said she was) then proceeded to charge my card over £3300.00 (excuse me but this is not incidentals) my credit card company immediately red flagged it and i couldn't call them back until the following morning. i went down to explain what had happened and she explained that she had only blocked out the amount for the room to which i explained that wasn't what she said she was doing. i said to her no worries the following morning i would sort as i would have the conversation with card early hours of the morning and ok the payment. She then said that she had a another one of my credit cards on file to which i replied "DO NOT USE THAT CARD AS I ONLY EVER USE THE OTHER ONE AS I DON'T GET CHARGED EXCHANGE FEES" The next thing i know i get a text from the second card red flagging a £3300.00 from Renaissance Hotel in Austin, as you can imagine i was not happy. i went down and asked to see the Manager again to be greeted by a blond sour faced woman who apart from being extremely rude then proceeded to tell me she was the CEO of Marriot Bonvoy (i don't think so) i told her what had happened and she told me that she would speak with her and get back to me the following morning. i am still waiting and by the way there was no apology or any other form of correspondence. i on the other hand still have 1 credit card that is still blocked. And just for the record i will be reporting this to the board of Marriot Bonvoy later this week. i am Absolutely disgusted with the Hotel, The management staff and Booking .com who i use a lot.

NEW MANAGEMENT a person to person course for the management

Great

Чисто, просторно в номере, удобная кровать

Раковина в номере не удобная. похожа на блюдце. С краев раковины все падает. Полочки в ванной не удобные, мелкие узкие, вещи не оставишь. Зубные принадлежности и полотенца использовать не удобно,

Si, me gustó mucho. Muy limpio, amplio y buen servicio en recepción y restaurante. Muy bonita decoración y la terraza hermosa. La ubicación muy conveniente y buen precio.

Pagar tanto de estacionamiento

Towel refresh was superb. Whenever we needed more coffee someone was up at our door in minutes. Staff at front desk were very friendly. The pool always had water and towels. The gym was sufficiently equipped.

Not applicable. We were very satisfied!

The Location was great and the staff was helpful and friendly.

Not as well maintained as should be.

Great location and I like that there is an insight restaurant and bar. The rooms are nice and a good size and love the atrium.

When I booked it said parking was free. When we arrived found out parking is $20 per night. I booked here because they have covered parking. The covered parking lot was closed. Had a party in room next to us all night and they finally moved us to new room at 4am. Will not be back. This used to be my go to stay in Austin. I will find a new place.

Loved the atmosphere of the property. Was very clean and comfortable.

I didn’t like having to pay for amenity, ie: parking & WiFi. I also didn’t like that I had booked a room for three people and was provided a room with only a single bed. When asking the staff for and additional comforter to sleep on the floor, it took almost an hour to receive.

The hotel was beautiful, the room was beautiful.

I did not like that the room refrigerator did not work at all. Also, I thought I was getting a room with a view, and I did not have a great view. The man at the desk was not too nice either.

Very clean

Only bad thing was the toilet, flap was not working so took forever to fill tank with water

Friendly staff great service

I like the spacious interior afforded by an atrium that makes a place beautiful the facilities great The rooms were wonderful

Hotel is in a very nice location.

No complimentary breakfast. On site restaurant in mediocre and expensive.

The location was good

The hotel was nice abs clean close to many attractions

Breakfast was good…

Did not try breakfast. Locations is great! Friendly staff all around, but bar was short staffed. Had to chase personnel to get service.

Hotel Room had muggy smell, floor felt wet! the comforter had dog smell.

Facility was nice overall

Requested high floor, the guy at the counter did not want to accommodate even though there were rooms available. The room itself was very nice however

Was very clean and really liked the location, staff seemed very nice

Everything was to spread out i.e., the pool, hot tub, workout room, even my hotel room and not enough room in the hot tub

brilliant atmo!

location accessibility

the hotel floors where there was carpet was stained and dirty in the hallways