Renaissance Raleigh North Hills Hotel

Location, staff, and cleanliness

Didn’t get the tub in the king room nor a pool

The excellent experience started with Emily, the evening front desk person that was very kind and helpful in checking us into the hotel and putting us in a very quiet feather free room on a very late reservation and checkin. Emily is very knowlegeable, professional and kind. The room was indeed very quiet and comfortable. In the morning the 2 ladies at the front desk were also very helpful as we checked out a little later than the standard 12 noon check out time. We would stay at this hotal again.

Difficult to get the the black out curtains to fully close 100% (a common problem at most hotels for late risers). The toilet flush handle did not function properly. Engineering responded promply.

Staff was very courteous & professional

Breakfast was not something to be desired..Food was not attended to as it should,therefore guests had to complain of its lukewarm of temperature...didn't expect a cafeteria style breakfast...Staff was very kind..

I loved the proximity to premium shopping and the movie theater.

I thought the rooms would be more luxurious.