Fairfield Inn & Suites Louisville East

Close to where I wanted

Breakfast was really well done. Nice presentation, food was fresh and tasty, and the staff was wonderful! Great way to start the day!

Location is a bit far from landmarks.

Breakfast was okay. Bacon was not fully cooked and eggs were okay.

My coffee pot in my room was not plugged up behind the desk. I had to place it on my night stand to brew my coffee.

Premises was fine in all aspects.

Check in was a nightmare. The front desk could not answer basic questions like,"Why isn't cash acceptable? " I had tried to pay a $20.00 "security fee?" with a twenty and was told it had to go on charge. I tried later, on check out, to get my $20 back and was told it would be credited to my charge card. (I have yet to see that.) Check out next morning was handled by inept personnel. I was told my card had been declined. I explained I had already taken care of everything with Bookings. She then let me know that my Master Card didn't pass credibility. I then told her I do not have a Master Card, all transactions had been closed with my Visa. I knew then and there that not another dollar was leaving my wallet or charge card. It was a real clown show! Don't know if I will ever grace the threshold of another Fairfield in the future. Robert E. Kovacs, D.C.