Location was good

Bathroom sink was backed up Breakfast was not as advertised

The breakfast was delicious. The hotel is in a great location and has a cozy vibe. We enjoyed chatting with friends in the lobby.

Parking is very tight.

Location

very clean, felt very safe. Staff was great. Pool conveniently located next to lobby-good view.

very tight for parking. Confusing to get to rooms.

Location is the reason we have stayed at IOTG many times over the years. Staff was very helpful. Breakfast is helpful, but we miss the buffet.

It's time to refurbish this great old motel. Our sinks were both cracked as were many shower tiles. We had to change out of our fireplace room due to years of residual smoke in the drapes and air. The air quality set off breathing difficulties. Staff graciously moved us.

location was perfect, rooms were very clean, and staff were friendly and helpful.

could use a linen upgrade to more modern duvets and updates to the bathrooms like walk in showers instead of older tub/shower combos.

Breakfast was exceptional.

Room was small.

great location, friendly staff, wonderful breakfast, fireplace…

very nice rooms. We were upgraded to room with fireplace which made it more special. Free Parking!

By the way the hotel is built a lot of rooms look out to parking lots. Not a deal breaker but be forewarned.

Reasonable size room and bathroom. The cable TV selection was good with multiple premium channels. We got free parking and free breakfast. The beds were pretty comfortable. The welcome gift tray is nice. Heating system was quiet and couldn't feel the air blow on us. The location is fantastic, it's a block from the main square, and the free parking was a huge bonus.

Our room looked at the gangway, so we had the curtains drawn all the time. Still, a kid running by our window woke me up. The bathroom was a bit dated, the tub a little worn. Not terrible just not the nicest. Check-in was slow as one of the clerks was chatting with a couple guests about sports, so we had to wait for the other, who was excellent. The hot breakfast was free but not very good. The bacon and sausages were dry and tough. We were served and they expected tips, which is ok but given the quality of the food it's a bit of a stretch.

The fireplace was a nice surprise. Enjoyed the cherry cordials, Ken at the front desk was personal able and amazing!

I thought the room was nice. Too bad the walls were paper thin and we had to listen to our neighbors all evening. The price was too high. I felt like I was price gouged for staying in Santa Fe. When checking out on 29 Oct, 2022, the front desk person totally ignored me when I approached the desk. She was looking at her phone and wouldn’t acknowledge me. The bellhop did look at me and gestured so I went to him to check out and ask a question. When I talked to him she glanced up from her phone and answered my question very condescendingly. It seemed that once they got my money, the premise of appreciation was gone. Luckily the noonday staff in the restaurant made up for the rudeness of the front desk lady.

Breakfast was wonderful. Staff was very friendly and the hotel had beautiful flowers and easy access to everything nearby.

excellent service, great food, great location! wish we could have stayed longer

location and amenities

Hotel and staff outstanding!

Del Charro and staff far from outstanding- so bad I asked if it was the same management- it isn’t.

Location was excellent, the staff friendly and this is an opinion of a person from the Deep South! The room was small yet intimate!

A little help with the luggage. The valet just told us where we’d find a cart but didn’t offer to take it up or tell us where our room was. I thought this was a little unusual for such a good hotel.

I like the location. Close to town. The breakfast is fantastic!

My room was a bit small for 4 people, and my bed felt like it could’ve used a new mattress. The top of the mattress where the head would rest sat lower than where your feet would go.