Clean and safe

The lazy river pool

Melissa and Cassandra at the front desk were amazing!!!!! Very friendly staff at the Spa. nice and clean and service I received was amazing.

Game room was out of order. playground was under construction and lots of maintenance crew and trucks in parking lot. Bedding needed to be more comfortable.

I loved the Rooms and the whole place is exceptional.

Only thing I didnt like was the arcade is not there anymore.

The Cabin was awesome!! The look and the feel, being right next to the river was amazing!

The air conditioner went out and it could not be fixed. So they came and set up some portable air units. That helped alot. The temperature in the Cabin reach 80 at one point but soon cooled down. For the mony that I paid I would not have expected something like that to happen. This upset my wife some, this trip was for her 50th birthday.

The pool hours were amazing. My 4 middle schoolers thought it was amazing to swim at night. You gave my husband a great running path to run on and he loved it. The cleanliness and spaciousness on the unit was amazing. You gave us an air matress which changed everything becaise the two middle school boys didn’t have to share a bed…it saved the vacation. Perfect for large and small families!!!!!

Our key cards kept needing to be replaced.

The availability of 4 individual bedrooms and bathrooms in a hotel setting.

The local internet network for our specific room disconnected and was never reestablished. They did attempt to correct it just didn't happen while we were there. We just connected to different network.

That all the plates and cups were glass. With children glass and not always good. Even as an adult you have to be very careful.

Very clean and comfortable

They post that the pool is under 24 hour surveillance, but there was 12 to 15 teens in the pool rough housing with no one watching them. All of the littler kids (none of which were mine) had to isolate in one small part of the pool. The other adults, such as myself, my daughter and granddaughter could not swim because of the teens.

Everything was great! Angel and Melissa at the front desk were both very kind and helpful during our entire stay. My group of 5 was traveling for spring break and we all did the spa at the resort as well and it is one of the best spas that we have ever been to. We were having such a good time in pigeon Forge that we even decided to stay an extra night and it was very simple to do so once we spoke with the ladies at the front desk. All-around great stay very clean and spacious. The pool was clean and the gym was nice. The location is also very convenient as well with so many restaurants nearby as well as being so close to the islands. We will always stay at River Stone when we go to Pigeon forge from now on.

location

uncomfortable bed. light’s not working in bathroom

property is nice

the heat in our room blew cold air on the heat setting, so could not get the room as warm as we would like. Had to use extra covers at night.

Everything

Mechanical told alot time Not a lot of parking

it was very clean and decorated beautifully!

The spacious room

The beds and furniture were very uncomfortable

Very convenient to everything both in Pigeon Forge & short ride to Gatlinburg.

Room was clean but smelled like cigarette smoke. Furniture was not comfortable & dated, also had strong odor of cigarette smoke. Refrigerator did not work. Daily cleaning was not included, this needs to be better spelled out in amenities list.

Everything

Loved it all

was clean

the pool was in a separate building was the only reason I rented never got to use it once. the fan in bathroom wouldn’t work , the washer was messing up, the door key stopped working they had to bring another . Was deceiving on the internet.

well maintained and close to the things we wanted to do. also, they allow small pets so we were able to bring our dog.

Location, The River, Nice & Convenient, Friendly Staff

Bedding & the Lazy River was closed

Location was very convenient. Property was very well maintained.

There was nothing I did not like about this location.