The room for starters was not clean, and when I brought this to the attention of the housekeeping/reception they first agreed to do the cleaning and later said that the senior housekeeper has been in the establishment for over ten years so she is excused from carrying out her duties. The coffee machine was not working and I called for assistance they said we do not come to guest rooms

The chef at the breakfast was very nice

I wasn't aware the lobby didn't connect to the rooms. It was a motel, not a hotel. No elevator and I was on 2nd floor in the back. As a woman travelling alone, I was nervous about that.

Convenience

Laundry room

850 a week and wouldn’t provide a microwave then threatened to kick me out when I used a propane stove top on the bed of my truck

Nice clean area. Had what we needed nearby

NA

It’s a great value for the money.

Exceeded my expectations. Needed a room last minute and honestly haven't had very good experiences with the economy chains. This Best Western was a pleasant surprise. Very clean, super sweet and professional staff. Surrounded by every amenity you could need. Would definitely stay here again!

That the refrigerator didn't work and when we told them they did nothing about it.

great location, had all facilities we needed , fridge , microwave , laundry

nothing

near most food places and store also had a playground and a swimming pool

no complaints

Nice breakfast

Someone playing loud music at 1am, lots of noise

No hot water in shower at 7 in the morning Soap container on shower wall was empty

Large roach in the shower and another climbing on the telephone cord. Fuzzy tv reception or just a bad tv, not sure which. Member of the staff opened the door and started to walk into my room while I was getting ready in the morning.

The person at the desk in the lobby was fun to talk to.

No microwave in the room

refurbishment, new room.

no laundry facilities, road noise

beds were comfy

found a few bugs in the room. outlets didn’t work properly. we also had a man that kept walking by our door. when I walked out he ran off. twice. playground is in very bad condition.

Room was clean. We had a handicapped accessible room and was happy with the set-up. Quiet area!

There was not a ramp or cut away to make for easy access to the motel room, even though we were in a handicap access room.

Nice, clean room for the price! Beds were comfortable, rooms did not smell stale. We would stay here again. Nice location, also.

Location

I was trying to recover from reconstructive spinal surgeries after spending a year in hospital, nursing home and assisted living. I've an appointment with my surgeon on 04/03/23 to hopefully be released to go home, a two-story house and I'm not cleared on stairs yet. A FRONT DESK EMPLOYEE, PAULA, HAS HARRASSED ME MY ENTIRE STAY, WANTING ME TO CHANGE ROOMS FOR NO APPARENT REASON. DEMANDING THAT I SPEAK ONLY TO HER AND SHE HAS RAISED MY ROOM RATES TWICE DURING MY STAY. I'VE ASKED TO SPEAK WITH THE MANAGER OR THE OWNER AND SHE TELLS ME THAT SHE IS THE MANAGER AND THE OWNER. ALL OTHER EMPLOYEES TREAT ME WITH RESPECT AND KINDNESS JUST AS I DO WITH ALL, EVEN PAULA. **I WANT SOMEONE TO CONTACT ME ABOUT THIS MATTER!!! 615-714-2016. THANK YOU 😊

clean rooms a good size

broken fire alarm and broken soap dispensers

Poor and and dirty place with cockroaches in the room.