I wasn’t aware that breakfast was an option, I wasn’t informed at check in or check out.

The room was very clean & neat. Looks very nicely updated. It didn’t match the pics I found on the website which is why I booked it. The website showed catrinas as the main theme, but I only saw a few in the lobby. Nothing in the room. Although the decor was nice.

Cute theme but the room was plain and I decorated.

Cleanliness. Floors in bathroom were dirty. Bugs. Coffee machine had old coffee trash in it. Coffee was terrible.

Property has been fully remodeled. Staff was friendly and went the extra mile to help me. Huge TV, comfortable bed, easy parking. Less than a mile from Hillsdale Mall with movie theater. About 1.5 miles from downtown San Mateo restaurant district and movie theater. Right on the main N/S bus line in the Penninsula.

The drains in the sink are put in incorrectly leaving standing water in the sink (I changed rooms during my stay so I experienced in each room)

The room was clean. The bed was comfortable. The staff was friendly.

Newly remodeled but, didn't replace bathroom window. We could hear all the noises from the neighbors. No screen in the front window so we couldn't open it to cool the room. The AC was loud. The walls are thin. We could hear the conversation from the neighboring guests all night. The TV remote didn't turn the TV on. Continental breakfast was a bag with a small water, a small apple juice, a small Costco pastry and a health bar.

The property and room was clean and put together nicely. The gentle did assist me when I got locked out of my room.

When I checked-in the young lady that helped me was not too friendly. At least she did put me on the bottom floor.

Location

WiFi didn’t work

The front office staff was exceptional. We made a mistake in the booking and they worked with us to avoid a fee. There was a Keurig Coffee Maker in the room which provided us with great cups of coffee in the AM. The bed was well made and very comfortable.

The bathroom lacked hand towels and wash cloths. The soap dish in the shower was dirty and contained the cap to a disposable razor.

The bed was so comfortable. I also loved that the shower head had great water pressure.

Very clean and new

No good wifi reception in our room

Pleasant staff, clean room, easy access to I101.

Very thin walls! Could hear most conversations from adjoining room clearly and they were talking late into the night (after midnight).

Quiet

Bathroom floor is dirty. Water in the bathroom sink not going down properly. It says there’s a microwave in the room, but there wasn’t any.

The location is good, near many places to shop at.

Nothing to complain:)

Rooms updated very nice. Room was quiet and staff always friendly and helpful when I had trouble Enjoyed my stay there and will recommend The Catrina Hotel to friends.

Tv and the WiFi’s unsecured when using on your own device

Overall was pretty good

Lighting was awkward at some areas but not bad

I was charged twice for my 1 night stay