Fairfield Inn & Suites by Marriott Pottstown Limerick

Looks like it was pretty newly renovated and well maintained

The mattresses need replacement and it would be best to rotate the one closest to the bathroom on a more regular basis

Right on rt 100 5 minutes to high street shops and restaurants. Tons of stores (Walmart) across the street

Pool was very cloudy looking like it had just been heavily chlorinated so I didn't feel comfortable going in (and it was hot outside)

Your housekeepers are the most amazing. Very friendly, and always offered to help me with luggage and any thing I needed. If they saw me coming down the hall, which was a hike, there was a guy who would hit elevator button so it was ready. My husband would yell down, see you in a half hour. They always would great us with a smile and hello. Rooms are very clean and comfortable, just as I always know I will get at a Marriott. Breakfast in the morning is always nice. If I needed something it’s so convenient to just go down and grab something quickly. The courtyard fire pit was very relaxing for us to hang out together. Also, the housekeepers were so excited for us. They would see us getting ready and compliment our hair and makeup. They saw us heading to rehearsal dinner and would say, you guys look great, have a great time. Wedding morning they were like, it’s today? Congratulations! Have the best time. I love that. I’m that way too. Excited for people. That I love. It means a lot as a customer.

We were staying there for my daughter’s wedding. She was room 406. Family and bridal party wanted to all be in rooms near each other because we had hair and makeup coming and wanted to be together for celebration. We tried to early check in after our rehearsal and were told we would be on all different floors. I told woman I was mother of bride and needed to be near the her. She told me there are no rooms. I asked if I waited until 3pm could we be together. She was not friendly. She seemed like she just didn’t want to get me a room near my daughter. She was just looking at me saying no, there is nothing. She said she could put me way down the end of the hall and offered me handicap room. I didn’t want that. She ended up handing me a room key and putting me in room 440. Then my parents tried. They got 411. My older daughter got 415. We went upstairs to unload and I was so upset, my husband and I were so far from the rest. The housekeeper in the hall saw me upset. Told me to go down and ask for manager, Brian. She said he will move you. I did go down and asked for him, he came out and was just as unfriendly as the front desk. Said there is nothing. He said all rooms are full. I can’t move you. Others checked in after me and got near our party. I requested my daughter put Marriott on invitation. I’m sorry I did. I’ve never had a bad experience with Marriott, until this weekend, one of the biggest most special events of our life. We had anticipated a great time. I needed to be near my daughter. We had things planned. Sad that I was treated so poorly. I truly feel the girl at the desk just didn’t want me to be near my daughter. I don’t know why. I work in customer service and if I heard this situation, I would be so excited for the customer and would make things work. She told me no rooms at all and then put several others in rooms near my daughter, and not me. This leaves me feeling a whole different way about Marriott.

Breakfast foods not up to par. Cleanliness of bathroom was poor.