It was nice, well kept

Parking situation not being included with booking, 4pm check ins .

Clean rooms, staff were cordial, nice and tried their best to find a solution to a wedding party being loud in the lobby foyers and courtyard area until 1am in the morning.

It was rude of the group of wedding event festivities owner to continue to sit and be loud until 1am in the center of the hotel where noise was echoed and kept everyone up that were trying to get sleep and enjoy their stay. We will never stay here again because we will not support an owner of this hotel who felt he could have full reign of the hotel in the middle of the night showing total disrespect for his paying customers. Rude!!!

NOTHNG Left the first day.. This place was HORRIBLE!.. mold, bathroom filthy, toe nail clippings found on furniture... horrible

The hotel was no more than a flee bag... disappointing for an Embassy Suites

Great location. Rooms are extremely nice but could be a little updated. We will definitely stay here again.

Location

Parking

The first room was noisy and the floor vibrated because of the air conditioner. We were immediately moved to another room. Great staff!! The breakfast was great!!

Last time as handicap we parked for free. Garage needs more cleaning especially the trash cans. The bathroom in the second room needs re-caulking. The fitted sheet on one of the beds did not fit.

Very good

Cierra accused our friend of touching her inappropriately. Then Quenton came over and without calling our friendaside to question him or to tell him what he had been accused of he just asked him to leave. We had 10 people sitting with him at that table and no way did he ever touch her. What he did do was try to help her clean off the table. I would expect an assistant manager to handle a situation like that more professionally. No one was. I was happy the way this was handled. Quinton‘s comment was that he had to look after his staff, but we felt his first concern should be his guests. He took the word of his waitress rather than asking anyone at the table if they had seen anything inappropriate. The next morning, Cierra was on the serving line for the breakfast buffet, and as we came through the line, she refused to serve us. We really think you don’t need an employee like this working for you. The only reason I clicked on the frown for staff was because of this incident. Otherwise everyone was very nice and helpful.

the room was huge and the bathroom was also. very roomy! Everything was very clean.

being downtown, all night long we were woken by police sirens and ambulances (there may be a hospital close by, not sure). And then very early in the morning we were awaken by people talking/yelling on the street.

Location

Only had 3 towels for 4 adults

Breakfast

Sofa bed/cover was soiled with bodily fluids - no one from my family slept on sofa bed it was that DISGUSTING. The mattress cover/sheets on the regular bed had old blood stains on them. Bathroom had blood/dark stains on walls near toilet. The shower had rust/mold on walls. The lamps on nightstands were covered in rust - my family and I needed a tetanus shot to touch them. The AC made a LOUD noise each time it turned on. Night we checked in I called front desk about condition of room. I was told they were sold out and that "I get what I get" and he hang up.

Location

Parking price

The staff was great and so was the breakfast

Several items inside the rooms were in need of repair and needed cleaning. Two out of the three elevators were not working.

Hot tub was out of service.

location, happy hour, breakfast

hot tub was not in operation, pool was cold.

The breakfast was fantastic. The breakfast staff was extremely courteous. The beds were comfortable. Great location.

Parking was $20 per day. The hot tub was not in service. A good deep cleaning of the room would have been great. It was clean, but like the edges and baseboards and such needed cleaned. The pull out couch was terribly uncomfortable and the blankets we requested for it had a nasty odor that smelled the entire room, so we threw them in a corner and didn’t use them.

Hi do appreciate your business and help

Hey I do appreciate your business and for been so helpful too me

Breakfast was good, check in was good. Drinks were ok. beds were comfy

street noise could be heard throughout the night.

location

not clean

Breakfast selection was good. Service providers were great! They were friendly and willing to help. They kept the area cleaned and offered to clean up plates.

Check in to the hotel was a disaster. I was unable to get into my room until 5 hours after the scheduled check in time. Service person working the reception desk was obviously overwhelmed and was not very friendly. They were writing names and phone numbers on post it notes to call back when rooms would be available. I never received a phone call and I called at 8:00 PM to inquire on the status of my room. I was overcharged for the rate that I was given on Booking.com and had to request an adjustment which was provided but there was no further compensation for the 5 hours that I was unable to use the room I had paid for. This was definitely a disappointing stay and I will look for other options especially for the high rate that the hotel was charging for that weekend.

The breakfast was great! The staff was extra helpful and the food was delicious. Peaches is an employee that not only offered to get a bowl of delicious grits for me, but also brought a map of downtown and booklets that had information about the city. She went beyond service, she was exceptional! Love the location, across the street from the Stevens Center (ballet) and we could walk to the children's museum. This is a great hotel to stay in when visiting downtown Winston-Salem.

The elevators are a bit nerve-wracking. One elevator went to the floor and the doors did not open until we pushed the button to open the doors. If I had issues with being stuck in an elevator that would have triggered it.

The lobby and breakfast area were re-modeled and looked nice.

Check in was supposed to be at 3:00. We finally got a room at 6:30pm. As you can imagine, the lobby was filled with angry people waiting for rooms. With one exception, the front desk staff was rude. The exception was the manager, I believe. He tried to help and was nice. We missed happy hour, which started at 5:30, because we didn’t have a room yet and therefore no ticket so we weren’t allowed to participate. A breakfast staff person named Peaches was truly pleasant at breakfast each morning. As for the facilities, the lobby was nice. The rooms still look dated and seem to be of a different style than the lobby. There was no daily maid service during our stay, although this may be the norm during Covid. Lastly, the parking garage had people sleeping in the stairways. I think the garage is owned by the city, though, and not Embassy Suites. Overall, our stay was disappointing and not worth the nightly rate.

the breakfast was amazing!

no complaints