Comfort Suites Highlands Ranch Denver Tech Center Area

Clean, convenient location, good breakfast, bed very comfortable. Staff was friendly and helpful.

Only problem we had was when we went to go back to our room after breakfast the last morning, the lock malfunctioned and we were locked out. Luckily we had already taken our belongings out to our vehicle but wanted to make a last run through our room, I think the only thing we left was a container of toothpicks and unable to leave tip. We believe the staff gentleman name was Jeremiah, he tried everything he knew to do and made several calls while we waited in the lobby. It did not get resolved while we were there. We will definitely stay there again

Breakfast menu was typical offerings of scrambled eggs, sausage patties, hash browns, bagels, yogurt, waffles, apples/bananas, and hot & cold drinks. Staff was welcoming, pleasant and helpful. The location was very close to major expressways 470 and I-25, and close to major shopping centers including Ikea and Costco.

The hotel informed guests by posted memo the day after I checked in, for a 2 night stay, that they would immediately requiring parking guests to purchase a permit costing $10 to park on property, or they would tow your vehicle. Since I was not inform of this additional charge, either at reservation or check-in, I questioned the desk manager about this. He did not charge me for the permit. Seemed an abrupt and poorly executed policy change for a franchise of a major motel chain, resulting in unexpected additional charges, or worse, waking up and finding your car towed away.

The room was clean, the area was quiet at night. The staff was very friendly. Two issues in the room were quickly addressed. The location was close to stores and freeways.

Didn’t have fruit or yogurt available for breakfast after 8a. Carpet was no vacuumed while I was there. Towels were changed on the third day and no hand towel was available.

Advertised swimming pool but no swimming pool. Entryway and lobby carpets not clean. Charges me THREE deposits and then was told “yeah, sometimes that happens.” Then was a struggle to get them all back.