My name is wrong. When I checked in, it was like they were looking at a different booking. Wrong credit card, gave me handicap room when did not pick one. Checked booking, so know what I picked.

Location

when it was best Western it was a good hotel, clean comfortable and friendly staff. Sure Stay has drug it down hill. It was dirty, moldy and just all-around uncomfortable to stay. Will never stay again

wifi not secure

Cold - only 1 cover. (blanket)

I'm afraid that there was little to like about this facility. I had read the reviews and MOST of them rated this motel as poor due to cleanliness. I had to see for myself. They were right. The vents on the AC/Heat were so dirty that we didn't even turn it on. Every high surface had a thick layer of dust and there was a heavy layer of dust under the headboard on the box springs (noted when I checked for bedbugs - none found). The shower curtain had dark mold or mildew on it. The table level surfaces appeared clean. The beds were quite comfortable but that is about the only good thing I can say. The breakfast LOOKED good, but the scrambled eggs were rubbery and tasteless, and the biscuits (for sausage & biscuits) were so hard that they couldn't be cut with a plastic knife & fork or, even, comfortably bitten. The sausage gravy didn't taste bad and I didn't try the sausage patty.

See the above. The fact that this Best Western is old and everything is outdated is NOT important. For the price, I didn't expect anything more and would have been content with it, HAD IT BEEN CLEAN. There is NO excuse for this type of housekeeping other than pure laziness on behalf of the housekeeping staff and NO oversight by management. It would not take much to correct. Best Western should divest itself of this facility.

The hotel has been remodeled with new carpet furniture Etc. The young man at the front desk was very polite and accommodating. The hot breakfast was awesome it had sausage and eggs, biscuits and gravy, even a pancake machine! The hotel was also extremely quiet. I will stay here every time I go to Wytheville. The stay was perfect

Nothing

Friendly employee at the desk. Room was clean and comfortable. Easy to book.

The room was clean and the bed comfortable.

The water temperature in the shower was difficult to regulate. The breakfast area was dark and cold. (The desk guy wouldn't light the fireplace. ) The eggs were rubbery. Our room had a weird smell, like basement.

My first problem was the name of the hotel caused me to search for because the sign said Best Western and my reservation did not even state best western so I was confused and drove further down the road until I went back and asked and was told they hadn't gotten the new sign yet.

It didn't feel clean. It really appeared to be not kept up to the standard we had seen before. It also appeared to be hidden off the main road and it really didn't seem secure.

price and location

older

Good location, comfortable beds, quiet.

No hot water when we checked in at 6pm. Older hotel so was showing wear.

location was what I wanted

it was very dirty

great breakfast, ambiance, inside entrance to rooms - more hotel than motel. great internet

tub slow in draining.

THE SMALL PILLOWS WERE UNCOMFORTABLE, WOKE UP WITH A STIFF NECK