Great svc

location

the mattress was hard

Nothing.

The room was not clean, the pictures on booking.com did not match the room! this location is definitely years old and the pictures should be updated. It looks worn down & nasty. Smudge on the walls and hard beds. Mysterious things dripping on the refrigerator.

Location and safe environment. Clean and friendly staff.quiet and relaxing atmosphere.

The breakfast is very limited. Needs more offerings.

That it us very clean and the front desk is always there to help.

Lights there should be more

Fair

One guy I met at the reception Pwan or so, I cant figure out his name was rude and nonchalant to me. He lacks good customer care skills and was very abusive. I had a cold room without a heater and I complained to him to change my room but he refused until his manager came the next day and confessed the room I was put in was in a nad shape

Location

Key was a pain had to get it redone 3x

nice staff members, good location

cockroaches all over the bathroom. I asked other hotel guests if they had cockroaches, and they confirmed, so there was no point in changing rooms. was on travel for work, and didn't have time to play games. key card wouldn't work each time coming back to the room I had to go back down in the elevator to get it reassigned. tv didn't even turn on. cockroaches crawling out under the doors, which had no soundproofing at all, through the night you can hear guests slamming doors and yelling across the hallway.