nothing

staff not very accommodating, patio furniture was very dirt and could feel air coming in from wall plugs

Location, beach, room, cleanliness

N/A

The location was right by the pier and restaurants

The price for a simple room is very expensive and I was disappointed to see we were not in the main building but the annex which is much less to be desired. The room was rather dirty with stains and a large amount of dead bugs in the tub. Very disappointing as I used to love to stay at the sandcastle and looked forward to experiencing the refurbishment

So so, only one is good for closing the beach

No microwave, AC doesn’t cold enough, no balcony , no bathtub, couldn’t be late for a while

You can not beat the location of this property. it is beautiful and the outside area is very nice.

The older man at the front desk was rude and he didn’t need to be. We stayed at the second building, not the main building. which I think should have been made aware prior to booking. While the room was fine it wasn’t very clean. the bathroom was kinda gross, there was spider webs in the main room on the ceiling. It makes it hard to go get food from the main hotel when you have to walk across a parking lot and in our cause it was raining. and with young kids it’s out of the question. when your spending almost $300 night I expect way better.

Location amenities

Room above us had lots of little kids so tons of noise into our room all hours of the day and night. People with little kids should be on 1st floor. Also no continental breakfast.

location was great, the rooms are modern and clean

bathroom was small and you could see repair work has been done on many areas in bathroom and not repaired well. you could see the damage that paint just can’t cover up

The Front Desk staff Richard , Janice, & Valerie really care about their guests !!! Richard had suggested a $ 16.00 upgrade to a beautiful room # 305 and my wife and I were very pleased. And Carlin { Restaurant Manager} was very helpful. This morning I met James Davison { General Manager} and we had a great conversation about our wonderful stay at the Sandcastle Hotel..Will be staying at this hotel next year in 2024 !!! Mike & Debra Virgin- La Habra , Ca.The best 3 night stay