Best Western Rose Garden Inn

Location

Lack of accessibility

It was nice that bkfst was available

Parking was a bit cramped, but we just happened to be staying at the same time as a massive group of youths soccer players and their parents

Well appointed, with lots of helpful complementary items.

Everything was great but the staff wanted to charge me after I told the I had paid for my reservation

After I told the staff I had made a reservation she found it and than told me it was going to be a certain price and I explained to her that I had already paid for my reservation online and she told me that what I had paid for was to make a a reservation but that now I had to pay for the room. I was confused and I asked her if that ment I would be getting that money I had paid online back and she said no. I told her that what was I supposed to do if I had used the money to pay online and now I couldn’t pay because that’s where the money went she told me she would check if she could get the money from online and left behind a door in the lobby for like four seconds and she came back saying she was able to get the payment and game me my room key. The whole thing didn’t make sense and it felt like she was trying to scam me because of her explanation