Pretty, modern with a hip vibe. Cool but comfortable. Pleasant breakfast. Very clean rooms. lovely lounge and restaurant area downstairs with great decor Excellent location from which to explore Sonoma County Wine Country

Room was rather smaller in size that expected the bathroom was roomy enough and quite comfy however

Continental breakfast was fine.

Noise from an event in the lobby went kind of late in the evening.

Room accommodations were nice, but small.

The parking situation at H2 is unacceptable for any group. The valet can handle 1 car per 10 minutes. long delays on checkin and checkout. The elevator was broken both days we stayed. The was not an acceptable level of bell service for guests. The hotel is understaffed , except at breakfast. The staff averaged 25 years old and were untrained. Our party was locked out of our rooms on day of checkout and checkin, due to front desk training issues. No staff had called for elevator repair, we finally had to call the sister property at hotel Healdsburg to speak to the GM before elevator repairs were scheduled. The staff failed to notify our party that a key was required to turn on power in the rooms and the location of the device. The staff failed to pass out our breakfast vouchers to the 20 guests at checkin, causing delays the next morning. We received terrible service during our stay from start to finish. The staff was not trained in hotel operations and there was no one that could be construed as a manager that could handle anything more than taking a credit card and issuing room keys. 90% of the party agreed that they would not return to the H2.

The location was the best

The elevator didn’t work for almost two days. That makes for a lot of stairs climb. The heat system did not work the first day and the following days it was inconsistent. Either it was very cold in the room or very warm. The continental breakfast was substandard and they were often out of items

The warm wooden touches in the decor made the hotel feel very welcoming. Our bedroom was nicely laid out and well sized and the bathroom was very good. There was an outdoor balcony for our room with seating and although we didn't go out there as our visit was in winter, it felt very inviting. The breakfast included in the rate was a nice addition with a tasty continental spread and excellent service. The location was just a block away from the plaza area and walking distance to numerous restaurants. Parking was on the street but we had no trouble in securing a spot right out the front. We had left one of our adaptor plugs behind so the reception desk found us one to borrow for our stay.

We would have liked to stay longer. There was no iron in the room but it was very quickly delivered (2 mins) when we rang down to reception and asked for one.

Location.

Platform bed was not comfortable. Water flow from open shower was problematic. Lobby did not feel warm or inviting.

excellent service, staff was great. loved location, facilities, beautiful, modern, cozy.

nothing! ok the soaking tub was a little weird…

nice. decor and close to all in town

nothing

good location and friendly staff. services were also good. easy laidback atmosphere. continental breakfast was also good. room balcony was fun.

the bed mattress was a little misshaped.