Didn’t stay death in daily, promised a refund and never got it. Sad times and bad management!!

I like honesty

Nothing

Everything

not much option

We've stayed here several times on our way into Gatlinburg as we usually arrive a day before checking into our cabin. The location was convenient, the room was clean, and the beds are comfortable. Great value for the price.

check in was easy. clean parking lot and grounds. friendly staff. comfortable beds and large room. good location away from most of the traffic.

Where it’s located

Nothing

There were cock roaches in our bed

Location. Pics of roach crawling on my fiancés phone.

Room smelled moldy and damp and I killed a cockroach on the tv table. Gross! Staff weren’t able to relocate us to another room even though it showed available room in Booking.com. Skunk by dumpsters prevented us from using trash. Door and bath run down.

The beds were comfortable and the air conditioner worked well. It was located near to the areas we were going.

Carpet was older and the tack strip in the doorway was exposed, we kept stepping on it. The desk clerk was borderline rude when I had to keep asking for towels that weren't given by housekeeping and wasn't there quite a few times when I had to go in there. The pool was not cleaned well, it had hair, bugs and oil floating on the top in the mornings.

room was clean and nice

a/c didn't see to work right and our last night it felt like our sheets were not fully dried.

nothing

the dirty rooms and appearance of the property

very nice and clean hotel staff nice and friendly

The jacuzzi in the room was nice.

Housekeeping did a poor job of cleaning our room throughout the week of our stay. Trash was collected and fresh towels were given. That was the extent of the clean for the week. We requested a deep clean every other day and it was not provided.

We loved our room. Very clean, comfortable & quiet. We're looking forward to staying here again soon!

The price was right

The area for breakfast was way too small. The room smelled awful and our toilet quit working

The room

The staff was rude. The room beside us keep us awake.all night not enough handy cap parking. They didn't even cleane our room the whole time we were there. We had to go get our own linen and had to wait for that. We were gone and they just throwed them on the bed.

Friendly, helpful & amazing staff members! Every single individual I encountered over my 3 day stay. 😊

Could have been a couple more breakfast options. 🤔 Definitely should have provided butter for the waffles. Room was not so clean. Fan in bathroom made a constant buzzing noise.

Nice place

Road noise but not the fault of Hotelh

On main road

Room was very drafty front door didn't have a seal on it so the cold air and noise came through. door was rusted and molded. Mold in shower. The room had a horrible smell to it. we tried to cancel the second night but was unable at first then they called back and said we could but there was no other rooms available so we stayed both nights. Limited Parking. breakfast was waffles could offer more. bed was ok.

Great location, clean room, friendly staff

When we arrived to check in, we were told that we needed to pay a $100 cash deposit even after they had already charged us for the room. They would not allow us to check in with the cash deposit so I demanded a refund.

It was convenient to everything around us. The staff were very friendly and respectful. Coffee was great!

Thre room had a musty smell. The bed sheets had blood stains on them. The furniture had dust on it. The bathroom had hair on the shower wall. The door frame in the inside of the bathroom was damaged with gashes on the bottom and paint was missing. The carpet needed to be steam cleaned because your feet would get dirty from walking on it. The lamps looked like they have never been cleaned, especially where you had to turn the switches on and off.

The location of this hotel was great. It was ok for a one night stay, however the bed itself had lots of stains. The sheets were clean but had several hotel in them. The bed was comfortable and pillows were clean but room itself had an awful smell and carpet was dirty. The bathroom was okay but the shower definitely could have used a deep clean. Parking was a 0/10. There wasn’t enough parking to accommodate the number of rooms. All in all you get what you pay for and for 85 bucks it was okay to sleep and shower for one night, but I wouldn’t ever consider staying for a long period of time. If your passing thru and need a cheap place to lay your head and shower this is your place.

Nicely located, priced right, very friendly and accommodating staff

Only one light out of three over sink worked.