The staff was nice

My 100 deposit was not returned to me as stated, so I had to dispute the charges to get my 100 back!

NOT ONE THING.

Everything was good

Everything was good.. no complaints

Staff polite helpful and friendly. Bed very comfortable and shower, whilst basic, was hot and refreshingly needed after a long day! Regular free shuttle bus from the airport which we badly needed after missing a trans-atlantic flight due to weather.

Feels very dated. Carpets appear to be from my childhood (1980s) and the whole room - whilst clean - looks like it really needs modernising. Included breakfast was self-service only, basic and limited items (get there early but the staff did restock without issues when asked

I arrived at 12:30am and checked out at 5:15 am… I was charged two rooms…

Double booked… I’ve been contacting you for two months trying to get my refund.

It’s by everything

The pool was closed

very clean

there’s not enough parking

The staff was super friendly. They were very welcoming & accommodating.

The airport shuttle was a little behind.

Terrific staff and clean, comfortable rooms. Bed was exceptionally comfortable. Very convenient to have a 24 hour reception.

Breakfast was disappointing — floor was sticky, coffee machine not cleaned, not enough cutlery and no hot food unless you count bread and a toaster.

every thing

I was not charged a deposit one day then I was charged the second day wasn’t told upfront how long it would take to recover my deposit from another party

everything was great breakfast was perfect. wished the pool was open but we dealt with it.

great location, close to airport

tried upgrading to a double bed room from a king suite, but tried to charge a fee that was more than the room itself cost.

Bed was comfortable and the breakfast was very good

The staff . Receptionist was very disrespful at times

Location

Lack of working amenities and functioning iron. Also, there was no reply from management about multiple issues. False advertisement on Booking.com it still says Best Western, and it's not!

The size of the room was nice. The staff was nice.

I booked my reservation through booking.com. I had major flight issues that were beyond my control. Booking.com attempted to work with me and give me my money back. The Atlanta airport did not care. Thy even canceled my reservation after I reached out several times to say I was stuck in Dallas due to all flights being canceled. At no time was the staff rude however they honestly had so sympathy or desire to not charge m for the first night I missed, or a coupon for a future night or a discount on the 2 nights I still had left. The location was not clean and no one came to clean or change bedding even though I was signed up for 3 nights. The food offered in the morning was not well prepared. Nose could be heard behind the hotel door at all hours, and through the walls. The shuttle driver complained the entire time that he hated his job, he was not contacted to pick me up that is why I waited almost an hour for my pick up, and that the hotel only knows his cell number when they are in a crises. I had the worst vacation I have ever had and I am very disappointed in the bad service, non-support, and lack of consideration this location of Best Western gave me. Best Western added to an already rocky start of a vacation.

I loved the proximity to the airport and the fact that it had a free shuttle to and from.

N/A

Staff was inattentive and unkind. Front desk staff member was very impatient and rude with us.

Staff was very nice

It took 3 hours to get the toilet repaired and the prostitutes and their John's made things uncomfortable when I had to walk my dogs.