The beds and pillows were comfortable the room was clean and spacious and quiet

Tv remote didn’t work half the time. They charge guests $7 for a plain continental breakfast and the staff didn’t explain that at check in

It was nice

It was old. The location.

staff

Location

Everything else. Here’s my story… When I got to the Red Lion Hotel, while checking in, there were several guests coming up to the front desk upset because their room key wouldn’t open their room door. The person checking me in assured me it was operator error and coached me on how to get the room key’s magnetic strip to be recognized so I could get into my room (first warning sign). I took my luggage to my assigned room and sure enough, neither of the 2 keys she gave me worked. The guy in room next door happened to step out and said he had same problem. We tried all her suggestions for a few minutes to no avail. I went back to the front desk with luggage. Got 2 new keys and yup, you guessed it, they didn’t work either. Went back down with luggage and the lady said “let me make 2 more and I’ll go with you to show you how it works”. Got to the room and she couldn’t gain access. By this time I’m tired but laughing. Even the hotel couldn’t push or pull enough to get the door open. We went back to front desk with luggage and she said “this hotel is super old and it’s really expensive to upgrade the locks because door needs to be replaced too. Your room must have a dead battery in the lock so here is key to a different room. your stay. “ and sent me on my way. I got to that room and the key worked…but…it was occupied and the occupant was not happy. I left quickly and went back to front desk. The person at front desk couldn’t believe it. She said that it was a clean room ready for use. Was like she thought I was making it up. I said “Look, have a van and can sleep in the parking lot. Would you please refund my money and I’ll be on my way.” She said “oh no, we can’t do that because you booked through Booking.com. You need to call them. We can’t refund your money. I’m sorry. ” Now it’s 12am and I said “could you please just get me into a room so I can sleep in a room that doesn’t have other people in it?

super close to downtown. They have those ebikes and scooters right out front so easy transportation. A coffee shop with really good coffee down the block and a nice view of the city. room was also clean and comfortable. We always enjoy staying here and will be back!

Found something questionable on the mattress under all the sheets and covers. It was on the side of the mattress so didnt bug us too much. I also think the heater may have been broken. kept trying to turn it down but it stayed pretty hot in our room.

Good rate

Very run down, didn't look as clean as it could be. There was dust all over our room and chips of the door frame in the bathroom missing. I would not go back.

The room temperature can not be controlled. At least the heating worked and we didn't freeze.

It would be nice if the room temperature could be controlled. Also they no longer have potatoes for breakfast and the eggs are really bad instant yellow piles that pretend to be eggs.

It appears that this was once a very nice hotel, but it definitely needs a refresh if it's ever going to get back to that. However, for the price it was a very good value. The room was pretty comfortable and the breakfast was ok... not great, but ok and included in the room price. I would definitely stay here again, especially given the price of other hotels in the Boise area.

Nothing in particular- if you only like really nice hotels with updated facilities, you won't like this hotel. If you are looking for a low price (for Boise) and an ok hotel, this is a good choice.