The staff tried to help me with this erroneous date that pricelines website booked my stay for. I wanted to stay Aug 29th and somehow priceline's website booked the hotel for 12 days later!?????? Now, staff said they could not rebook it because it was booked third party. So i called both priceline and booking.com and confirmed that it was booking.com that beeded to either refund the stay OR rebook the stay. Why im still upset at staff at Sheraton is that they actually SHOULD have the power to refund me or rebook. I think it speaks terribly for their system that they couldn't do that simple thing, given booking.com will still be paying them for the stay that (absurd as it is) was "non refundable". Again, I booked the stay for Aug 29th. Priceline's website changed that date against my will.

When i had the booking.com agents on the line (yes THREE different times i waited on hold at the hotel for 20 mins each time) they said that they just needed confirmation from the hotel manager. I said I can hand you off to the hotel manager right now. The agent from booking.com all three times said no they cant do that for security reasons, but they can call the hotel or the hotel can call them. So we tried that twice, both ways!! And both times they put the management at Sheraton on hold for 10+ mins until they had to go do their job and couldnt hold any longer!!! And they claimed there was too much static on the line whennit was the other way around!! So, who am I MOST frustrated with? A: Booking.com! Worst predatory business practices I've EVER seen ANYWHERE! And believe me I eill be posting reviews all in due time on evry travel site i can find unless I do get my full refund for this stay I have paid $128 for and never got to use or got refunded. I will make priceline ans booking.com pay dearly for not refunding me.

Staff was very friendly and helpful!

That it didn’t have a hot tub! We reserved a room with a single queen size bed. The bed we had seemed like a full size bed, very small and not comfortable. Both my boyfriend and I woke up with sore backs, not able to sleep.

rooms were outdated, and not well maintained

The building is aesthetically pleasing and welcoming. The shower head.

The hotel has wonderful potential. It looks high-end. It feels beautiful. The room was not very clean for what I paid. There were items left from the previous person who stayed, and there were things under the bed that were missed, as well. It felt like only a quick pick-up was done instead of a good clean. The shower body wash was empty. The shower head was amazing, but it was a wand. It only worked as a wand, as the stand was broken, so it wouldn't stay up to be able to use as a stand-up shower.

The restaurant/bar was great1

n/a

Pool was very nice. Good coffee. I like that you provided shampoo, conditioner, body wash and lotion.

Room did not have a refrigerator or microwave. Took forever to get on the elevator.

Beds were comfortable. Soaps and lotions were provided. Nice pool and outdoor seating area. Loved the coffee.

Pool wasn't heated. No hot tub.

I like everything n I enjoy my stay

Didn't find anything that I didn't like. Wonderful place to stay n I will definitely recommend it to anyone