historic

The aesthetics of the property were nice. We didn’t experience any amenities as they were either not chosen are unavailable.

In the spirit of preserving the historic nature of the property, I understood the lack of modern luxuries. However, the room left much to be desired. A tub in the middle of the room with no enclosure of any sort was disappointing. One small mirror by the door was sub-par. A crouched navigation to the water closet was inconvenient. And the lack of common goods (hand soap, coffee cups, etc.) was remarkable. There also wasn’t anywhere to sit. The Vineyard room had one chair that nobody would actually want to sit in. We already decided not to eat (reviews indicated overpriced dining) but intended to have a cocktail before heading out. However, there was nobody in the bar so we didn’t generally spend any time there. We checked out a day early.

how cool it looked, the food,

lack of communication,

meal at private party was overpriced for its presentation and taste. It was mostly cold by the time it arrived. Heat in room stopped by Sunday morning and I had to get a electric fireplace to stay warm. It started working again on Monday morning. Person driving a large truck with horse trailer parked up the upper parking lot and hit my car trying to make a U-turn to leave. I know that isn't your fault. Just another upsetting situation. I got charged for cleaning twice even though no one cleaned between the two nights I stayed. Besides the Covid cleaning, which I doubt you are still doing you charged twice for Historical space cleaning.. Second night should have only included tax on room not all the extra taxes.

very nice want to see it summertime

no tv remote

the restaurant was very over priced for the quality of the food. our cottage did not have towels, no liner in trash can, of the two bulbs in the bathroom one didn’t work, lamps in the bedroom didn’t work.

Every step of the way got worse and worse. From the time we walked in to the time we finally said enough is enough and left without staying overnight. Staff was hard to find and rude. Room was disgusting with mouse traps, a twin sized hard as a rock bed in place of the queen they advertised, leaky valves in shower with a sign saying you will be charged for any water spills. Windows that would let less air in if they were full open. Room was freezing cold. Several light switches didn't work. Drinks at bar were flat. Good was as bad as the service.

Everything

The expectation for breakfast was to receive an American breakfast. Instead, we were offered raisin bran cereal, juice and coffee. If we wanted something else, it was at an additional cost which was very pricey. Very disappointed considering how much the room cost. To say the least, we opted out and went to a local restaurant, Nina's Cafe, which was just down the road. Excellent breakfast and great wait staff there.

The breakfast, or lack there of. Also, the dinner entre offered was not as expected either. Beef Wellington was served with a half of croussant on top, the mashed potatoes were cool and tasteless and the vegetable was subpar.

it’s so beautiful and the staff was amazing, Drakar was wonderful and bending over backwards to make our stay perfect.

Sink didn’t drain, power kept going out, rooms could use better housekeeping service.

The location was nice and central, the castle looks nice from the outside.

Maximum profits, minimal effort is how I would classify this business. The "cabin" we stayed in was terrible and probably violates several safety regulations. Space heater on the floor, loud fans that turn on/off constantly all night, whoever signed off on the bathroom/shower design should never work on the industry again. Not enough staff to run the business efficiently. Had to wait 20 minutes for the receptionist to get off the phone to start making our breakfast. Similar problem plagued the other guests as we discussed our stay during breakfast. Will not be returning to this place again.

Site and facility were beautiful, set on a hill overlooking the city. Nicely kept 1895 mansion. Beautiful woodwork

Long climb to 3rd floor room, no elevator, other rooms on 2nd floor were unused, not sure why I was assigned to top floor. Manager stated on morning that I left that the maintenance staff had turned on the heated floors the day I arrived, and they were wonderfully warm, till during the night when I found that the thermostat in the room didn't control the floor heat, and the room was uncomfortably hot all night. The bathroom was ancient and the shower was adequate, but could not shut it completely off after using it and it continued to let water drip heavily which then got the entire floor wet. It is however a very old building, and is charming

It is a beautiful historic property and with historical buildings come the quirks of age. Having employees stay in the rooms to assess the functionality of each one would go a long way toward helping to identify issues (i.e. no hangers or drawers to store clothing, liquid soap dispensers at the tub but not in the shower etc.) These issues would be easy fixes once identified. All the staff went out of their way to be very helpful and accommodating.

beautiful and historic but management was horrible. After a four hour drive we arrived at the property only to be told they didn’t have any rooms because of a mix up. They did offer to get us a room at a motel near by but we booked here because we wanted a unique place fir our Halloween weekend trip. No call or notification at all until we arrived. The manager was not very helpful but eventually the owner was on the scene and we agreed to stay for dinner. They did not have items on the menu, out of clean wine glasses, prices were extremely high and the atmosphere of the 3rd floor room they put us in for dinner was disappointing. They had a “house” wine that tasted like it was very cheap in spite of the price tag of $49.50 per bottle. The glass of sprite I was served with dinner was warm and flat. We felt so bad for the waiters as they had to apologize for so many things. On a BETTER NOTE: Thé young employees were amazing!!! They made us laugh, put us at ease and we had a nice time in spite of all that was wrong because of them. There were two that really went the extra mile for us: Alexander and Sydney. Thank you to both of you for saving the day. We really appreciate both of you for all you did to make our experience better. François is very lucky to have both of you on his staff!!! I advise anyone considering a trip to the Henderson Castle to be warned that they are extremely unorganized. You may or may not have a room when you get there. If you are lucky enough to get a room it could be a great time. I read the awful reviews before I booked and I called them with my concerns before I booked and STILL it was a disaster. Book at your own risk.

beautiful mansion with rich history

Very unique building and experience. Friendly staff. Really cool place. Breakfast egg casserole was the best egg casserole I've ever had.

the best thing about this place is that it’s a beautiful historic site. it truly takes you back in time.

I was told I would be receiving a complementary breakfast and it never came. Booking.com also didn’t show all the fees that are applied because my total was $80 more than what booking.com displayed. there is a historic place tax booking.com missed out on as well as another hidden fee that upped the price. i left the room spotless with the bed made and towels together on the side of the tub and it’s taking two days to get back my deposit for damages. (i was traveling alone). This place is best for a day trip and not over night. it’s beautiful but not worth the $350 I paid. also couldn’t use the rooftop hot tub which was disappointing considering g this is the perfect weather for it. the room was also rearranged and didn’t have a desk like the images displayed. The bath also didn’t have a shower head like the images displayed online. the staff was polite. the decorations were beautiful. this place should be a museum more so than a bed and breakfast as there is no breakfast. the lamp didn’t work in the bed room either I had to move it to get dimmer light because there is one light in the room.

the staff, both at front desk and at dinner and breakfast service were delightful, very professional and friendly and made the world of a difference. big thumbs up for the way they do their jobs. made my stay

I understand that this is a historical sight but the bed in the room I stayed in was too narrow, uncomfortable and creaking. Overall, I do know it’s part of the parcel of keeping the stay authentic, but comfortable it was not. nevertheless, the experience made up for it :)

interesting architecture

bathroom open shower was not good. water everywhere. no trash can in our room. kuerig had 1 pod. toilet kept running unless shook the handle.

Great Historical Building with good stories. Wonderful if you enjoy unique and original style and charm of an old mansion. Loved the original 'feel' of the home and the ghost stories (although inconsistent from different staff). Staff was enjoyable to talk to (especially Ari, Alex, and Louie). Enjoyed the Spa (couples massage), and wine tasting. The grounds were beautiful and enjoyable, but could use some pruning around the perimeter woods to allow more open areas to sit.

Some areas in disrepair to extent of a few personal safety hazards such as tripping and slip hazards. Small Exterior flood lights shined into windows at night detracting from sleeping comfort (went off too late at 3:30am). Attention should be made to improve small details for guest comfort. This would make a HUGE difference... Ensure bedside tables/night stands are available, Add extra outlets for personal items (for chargers, fans, etc.). Common guest seating on each floor would be nice. Also, Blackout pull-down window shades would be nice. Should also improve staff availability and team cohesiveness to make this a more upper-scale experience.