Pool area

Old, the bathroom needs to be updated, not patched up.

The breakfast was good. The room was clean and the staff was nice.

The restaurant was closed on Sunday for lunch and there wasn't another option to eat.

Breakfast super good everything clean in pool The pool area, everything is very nice, the place is very cozy, I loved it, only that they should focus more on cleaning the rooms

the room was very dirty the bathroom smelled of urine dust in many parts of the room and one of the beds were not changed the sheets were stained

The customer service.

The sofa bed was not clean.

Very nice room and awesome pool areas, we especially loved the tropical plants.

Please do not use disposable tableware anymore for breakfast.

lovely decorations and pool area

nothing

Staff was very helpful

The two bedroom apartment we booked was not available. We were told that Booking.com booked an apartment that was unavailable? We were given a one bedroom and our friend had to sleep on a miserably uncomfortable sofa bed. The staff was very apologetic and reduced the rate, but it was a very negative experience.

the garden.

a bite expensive.

This was a good location. Close to the beach,shopping and dining. The staff are pleasant and dependable.

The bycles are a bit out dated and 2 of them are inaccessible.

beautiful setting

Breakfast was good typical hotel Breakfast. Servers were very nice accommodating and very friendly and efficient

Nice location close to the center of Naples.

Rude staff, hotel complete worn down. None of the Jacuzzis were available.

From check-in to check out, this Best Western Naples Inn & Suites was just exceptional! They deserve many more stars than 5! Daisy (manager) greeted me the first day, and her staff is outstanding. Dylan at the front desk was also excellent! I had a perfect accessible room ( roll in shower) on the 2nd floor overlooking one of their pools. The other (heated) pool was not far from the room either. This was where a very nice breakfast was served every day. The housekeeping staff.. Anything you needed, they were there to help. All very pleasant. Especially in a tough "hiring" time, they have just found the best employee's. The location is right in the middle of restaurants, stores, and the mall. They also offer a shuttle to the beach, which is a huge deal because if you are not a Naples resident..it is very hard to find parking. The location is very safe as well. I really can't find anything to complain about. Reasonably priced, very clean, and centrally located. Microwave, fridge, and coffee maker in the room. What else could you ask for! I would highly recommend this hotel for families as well as individuals who are just looking for a nice typical Florida hotel. Oh ya.. there is a little miniature golf course on the property too.

Honestly, I can't say anything bad about this Best Western.

nice pool

good location. good parking.

room decor was dated breakfast outside despite bad weather don’t hire the bikes

Free Breakfast.

MATRESS was terrible....

nothing

it’s an old motel far away from action