Property was nice, I'm sure it looks prettier in the summer time when there is more greenery.

The rooms were old a bit out dated & the bed was very uncomfortable. We stood for 3 nights & left with our backs hurting. Diffidently need to get new beds.

Their breakfast was good and an exceptional value.

Rooms and buildings were dated. Housekeeping was spotty.

The location and price was great.

No water pressure ,the AC didn't work and the hair dryer only blew out cold air. Took forever to dry my hair.

Everything was good .. Mattress a little uncomfortable.. balcony was not private but overall was a good clean stay

Not all balconies are private

Balcony facing the river, 15 minutes to down town Gatlinburg.

Room was very very dark. Not enough space for luggage. Bathroom was a bit small. No wifi on the first day but problem was resolved after insisted on the front desk to look into the problem.

Great view! Close to everything!

Need new mattresses

Staff was great! Location was good. Beds were comfortable. Loved the creek side patio. Very relaxing.

Room was dirty, in need of updating. Damaged walls by the table, bugs all over, tub needed caulk. Breakfast seemed like a value at $5, but it was not very good. The main Pool was good however you need rails at the stairs for the pool and hot tub. I have leg issues and fell twice. The other pool was closed. Cleaning staff needs replaced or retrained. Beds were advertised as queen sized, they weren't. They were full sized.

The front desk staff was great (good personality, very helpful). The room was a great size, loved the fireplace. Being right on the river was a bonus. Did not use the pool, but it looked very clean.

The bathroom was dirty. There was quite a bit of dust/dirt on the bathroom fan. Little nates all in the bathroom and a spider under the sink. Plenty of towels (thank you)

Large room, friendly staff. Decent location to downtown with a convenient trolley stop.

Some things were shoddy- the threshold/transition piece to the bathroom was detached and we kept tripping on it. The breakfast was lukewarm (but staff was friendly). The beds didn’t have any mattress covers. That wasn’t horrible but the fitted sheets were so shrunken that they kept coming off the bed and then we were laying on the bare mattress. Gross.

The view from the back porch, and the closeness of the gaitlenburge strip.

Bed sheets were dirty, pillows had stains that smelled like they were used, they didn't have new pillows for us, the floors were dirty, the doors didn't lock properly you could break in very easily if you wanted too. And the patio railing was coming off. Super dangerous if kids were staying.

The breakfast is contracted and it’s okay but not impressed at all. There was a woman there and she fixed your plate. The cleaning is also contracted. I saw one guy going through our area. I’m pretty picky and there’s something about having your own employees to make sure it’s done. The scenery was absolutely amazing .

Very clean and cozy

?

We love that Brookside has wood burning fireplaces and creek side rooms. The rooms are much larger than other hotels.

There isn’t anything that we really don’t like about the property. The tile floor needing mopping and the tv channels, though numerous, were lacking in programming which falls in the provider.

The sound of the river from the balcony was wonderful.

A firestarter for the wood bought would've been nice.

creek

no heat

Not clean, beds were very uncomfortable, sink was difficult to use without flooding the counter. We switched hotels on the first day. I forgot a jacket in the closet after we left so I called to let them know and never got a phone call back next day like I was told. We stopped by next day they still didn’t have my jacket up front. One of the staff told us it was probably gone so she assumed someone already stole it. Another staff went to check the room it was still hanging in the closet. This was TWO days after we checked out meaning the room we were in was never cleaned! Disgusting!

Scenic views and beautiful room decor. Very close to local attractions.

Wish it had a full kitchen. Wish trolley did more pickups.

convenient

the beds were very uncomfortable. other then that, it was great!

Location

Facilities

The fire place and being able to build our own fire and the creek outside the back deck was amazing.. It was much needed relaxation..

The breakfast could have been better.. We didn't care for the fact we couldn't dip our own food..

staff very friendly balcony over creek location

location

We are not picky people but our room had not been cleaned at all! The beds were made to look as if they had been cleaned. Laid down on the bed to check it out and one pillow smelled like strong cologne and the other had a booger smeared across it. The carpet was very dirty. It was obvious that the uncleanliness of this room had accumulated for awhile. There was dust on every surface, hair all over the floor, crumbs underneath the top mattresses, dirty splatters all over the walls. To top it off there was feces smeared on the wall and toothpaste in the sink and on the wall as well. We told the front desk staff we did not want a different room. If housekeeping can leave a room in such poor condition (especially leaving used sheets on the beds) we didn’t expect another room to be any different. We were told we needed to call the general manager the next morning. We called the next morning and a staff member said he would speak with the manager and call us back. We never received a call back from him so we called the lodge again. The same staff member answered and said “did the manager not call you?” When we told him no, he said he would speak to her. He then put us on a brief hold. He said they could do a partial refund but we had to pay for the night we left. He said this was because they weren’t able to book the room out to anyone else that night. However, the room would have had to be cleaned (deep cleaned at the very least) and there were rooms just like ours available on the same night. It would have been proper for the manager to give us a call about this. The same staff member also told us he walked down to the room when we left and said the only problem he saw with the room was the pillows we took to the main office. If staff members aren’t able to recognize the uncleanliness there is an issue. The front desk staff was respectful to us regardless of the circumstances.

the creek

very nasty. couldn’t check in until after time promised. bed dirty, bathroom light and exhaust vent not working so not worth what I was charged and the nastiness