Staff was very rude and wouldn’t help me out with anything I ask for

Okay

The pool

The thing i liked from the Whole vacation Was the beach.

The pool Was always dirty, the service Was horrible too, they never came to clean the room once. the rooms smelled very bad it Was always smelling like cigaretts and mold in your rooms, no matter how Hard you try the smell does not go away! Our bed was broken when we got there and we told them twice about it and they never changed it, they never change the bed covers they Just bought you clean towels. The bed were the by worst thing i have ever experimented they had bed bugs they bit my daughter all over. I DO NOT RECOMEND THIS HOTEL!!

Great time going back soon

Nothing all was great

How close we were to everything

I paid for 1 queen and 2 full qnd got 3 full beds instead

The location was perfect and the rooms were decent sized

Checking in was a very long process Only 2 staff members processing all the paperwork, which includes an ID for every adult (I had 3 rooms). You must pay $100 deposit for each room it must be CASH The customer service was horrible no smiles no hellos how's your day or apologies for the inconvenience of paperwork etc. After my parking pass flew out the window I went to the front desk asking for another one again the customer service was horrible instead of greeting me with a smile she drilled me with questions and lask back about needing a pass. The rooms do NOT look as nice the advisement at all!! I did not see bedbugs but definitely saw some roaches.

The roomwas very dirty the balcony was full of water even after the rain not very happy with my stay

move me to the room i paid for a room with ocean view or mybe move to a cleanner room

Door on balcony very difficult to open and close