apartment was like the comfort of my own home, pools and staff.

No breakfast

The condos were very spacious. They also had 3 full bathrooms, which were perfect for my family size.

Portions of the apartment was not clean. The outside of the refrigerator was dirty. There were spider webs with multiple spiders at the entrance door of the condo. There were also spider webs inside the condo. When the covers were pulled back on the bed in the master bedroom, were was a lot of hair on the sheets. The front desk was contacted and provided clean linen. The clean linen also had hair on them. The condo was outdated, but served its purpose for the trip.

Space

the pools the staff the apartment we stay in was roomy and excellent 24 hrs service

everything was great

It is a large condo, comfortable bed

Everything was lovely. Indoor pool was nice and warm for the season! Will book again.

The day of check out we received a call about a hole being in the wall obviously from previous guests. They just tried to pin it on us because we didn’t report it! Still haven’t received my deposit back yet! Will be looking further into the situation.

The rooms and view

it was nothing I didn’t like

I didn't like that they charge me 200$ twice. Waited 6 minutes until I left to charge my debit card another 200$ which pose to be refundable. Then tell me I had to call my bank and take it up with them.

Kudos to the 12/22/21 staff members such as Joy, Joyce, young girl can't remember her name (sorry), night shift guy, Mike (maintenance guy) & the security guy which made everything well after having to cancel/relocate unexpectedly from another location. They were pleasant, approachable, not to mention ALL had exceptional customer service skills & very accommodating. Joy/Joyce handled the call w/such urgency which made the entire process easy & definitely gave me a peace of mind! I sincerely recommend them & I will return REAL SOON! It wasn't my first time & surely not my last time lodging there. Thanks & may God continue to bless them & their establishment.

That I didn't select lodging their first instead of the nearby resort!!!

Time away from home with family.

The place needs to be updated as well as the amenities. When we first started coming here years ago this place was beautiful. Also front desk staff was snobbish and they even wanted us to pay for extra towels.