The cost of my room was adjusted down to what my reservation rate was rather than the almost $400 they tried charging us at check-in.

No shampoo, conditioner, or soap. No linens for the sofa bed. Breakfast had minimal choices and was barely room temperature. There were dead bugs throughout the room.

no tv the second night rooms are very worn dwn

This hotel only had working AC in the lobby area. I understand that it was a hot summer day and that maintenance issues happen, but even our individual room AC had problems. The carpet, couch, bedding all were very damp when we walked in and continued that way throughout the stay. The room could not get cool and the AC ran the whole time. There was rust on the vents, shower curtain bar and door hinges, so it’s apparent this has been an issue for a while. We checked out early because we could not stay comfortably in that hotel.

Bed was very comfortable and love the room with the kitchen and sitting area

The pool area was very dirty and no towels

The manager! He was soooo helpful and kind

The woman at the front desk was so pleasant. She was very informative of the area.

Our shower and shower curtain were dirty. I had to clean both before taking a shower, it was disgusting. Cleaning was not done well. The breakfast choices were not good.

Everything.

Fantastic.

Room were nice bed was comfortable

They didn't say anything about the pool and hot tub being closed but at check-in the told me it was down the hall. And breakfast was bad just one sandwich or that was in the hot tray. Was not even close to a ok breakfast at a hotel. I'll stay at the drury down the road next time.

Great location, close to mall and a variety of restaurants. Not to far from U of I campus or hospital. Woman that checked us in was amazing, super friendly and sweet.

The hotel had a musty, dank, dirty water smell throughout. The smell permeated the entire 1st floor, and was nearly unbearable the closer you got to the pool (we did not swim). Room looked nice upon first glance, but the longer we stayed the more we noticed how unkept it actually was. Vent in bathroom was clogged with dust, drawers were off track in dressers, random long hairs sticking to cupboards, furniture was scuffed and scratched. Overall, very unclean room that has not been kept up.

convenient location that’s abt it

pretty much everything from staff person in front to the room

Location was easy to get to. No parking issues. Lots of restaurants choices nearby. Staff was very friendly and helpful. Although there were quite a few check ins when I arrived, the lady at the front desk was incredibly sweet and professional. She checked me in quickly. Rooms spacious and comfortable, had a kitchen with plates and utensils, which was nice.

The lobby had a funky odor but it was tolerable. The door to the room was hard to open. The room seemed very clean at first. My biggest complaint was upon waking up the next morning, there were a few dead bugs found on the bathroom and kitchen floor. Have no idea how they would have come in because they weren’t there the night before and only a few. But it was enough to gross me out.

Comfortable beds

Poor selection of breakfast items. No coffee available

terrible breakfast

no hot foods

Comfortable, clean, employees were very nice and helpful

Nothing

The breakfast was great a huge selection. The room was large and nice.

Extra linens would have been nice in the room for the couch. And no trash cans in the bathroom.

Well maintained, friendly staff

Hard to get our room cleaned due to staffing issues