La ubicacion y el trato de la manager

El trato de una empleada en las noches, ella cree que te está haciendo un favor porque estés ahí alojado, sus formas al hablar muy feas, cero atención al cliente nos hizo sentir incómodos cuando nosotros somos respetuosos y educados, es una señora de más de 50 años con lentes, poca vocación de servicio, no hay una sonrisa ni un buenas noches, es una pena he ido en los ultimos.meses 2 veces a este hotel y creo q no vuelvo por el trato de esta señora.... Tengo una educación y valores que esta señora ni ha recibido, no entiendo siendo los demás tan amables como pueden tener alguien asi.... supongo q es porque no tienen a quien poner... una verdadera pesadilla encontrarte con ella... nos dieron ganas de irnos la primera noche.

Highly recommended for the quality and the price.

location, free parking!

little old

location

They never answer the phone

Place.

I liked the fact it was close to the beach

I’m disgusted by the fact our room was not cleaned for our arrival, past customers wet towels on the floor (not removed) bathroom trash bin full (and over flowing onto the floor) of rubbish from previous guest, hairs on the floor in the bathroom and in our bed. When we went and told reception we were given 2 small towels and given bed sheets and told the change the bed ourselves, we also spoke to another gentleman about it who said the maid would come the following day (we were there for 2 nights) and clean it again for us but no one ever came. Very disappointing stay as it was my first time in Miami, i will not be back at this hotel. We spoke to a woman on reception as we were checking out and was told I would get a phone call/email about the room as she was not happy with the fact we were let in to this room and nothing be amended, but that was nearly a week ago now and I’ve heard nothing back.

The location

We had to pay for luggage storage at our arrival

great location

horrible staff

location and free parking

it was not clean, they don't have even a blanket, and they don't have a simple heater because the time I was there it was really cold there so I got cold, all in all, they are not organized as a hotel.

location, value, staff - we've stayed here before and will plan to again!

AC works.

I was traveling from Curaçao and had a really bad service, so I needed juat one night in Miami to go further. booked it without even looking at pictures (they were not loading). This is the most hideous hotel I have been staying. I blame myself for this. The bed isn't comfortable. The rooms are dated and smelled funny but I think that's because of humidity and AC was off when I got there. I wish I took pictures of the room but didn't think about it.

great location. close to the beach. the biggest plus is free parking. in this place for this money you will not get anything better.. I recommend

what kind of money such a hotel, service a little sleepy. The hotel reminds a bit of forgotten times

everything

nope

The staff of the check in and the emplacement was good

Room was a bit dirty on the wall and the base of the beds was broken. I wouldn’t say the room was very clean

Room cleaning services was not available all through my 5 night stay

Good value for money as parking is included in the price. Room size is nice and they offer coffee and doughnuts in the morning (although there is an old man watching you to make sure you do not take too much! lol)

Hotel manager is full of himself and rude. Staff are generally rude unless you make a load of effort with them. It should not be that way. Basic customer service is to make your guests feel welcome, put in the effort! Every request felt like they were doing you a massive favour, for instance we asked to leave our bags there after check out and the hotel managers response was, "why dont you leave them in your car boot". We had to explain that we had a convertible and all our baggage could be seen if we left it there. We should have not had to explain anything, and leaving baggage at a hotel after checkout is a standard request.