SureStay Hotel by Best Western Terrell

Good location and the fridge got my drink ice cold

The smell of the room

The staff was very welcoming and the facility was clean. Pet friendly accommodations which is what I needed. I felt safe and satisfied.

The breakfast was horrible and very limited. Television wouldn't show any channels due to the Internet.

Very nice great value

Internet was iffy but nothing major

Not much!

We prepaid on line but when we got there they said they didn’t have it. Paid again and then had to call Booking.com and they issued a refund for the double payment. They called the hotel to let them know they are supposed to accept prepay! Then the only ice machine was broken. Dryer did not get very hot. Had to run 2 cycles to get clothes dried. Breakfast wasn’t ready at 6:40 (opens at 6:30). Lied to us that a construction crew had wiped them out. It was obvious that wasn’t true. Nothing was ready! The waffle maker was still warming up. Juice machine out of order. Had to wait on the coffee! Overall not a great experience!