Holiday Inn Express & Suites - Atlanta - Tucker Northlake by IHG

Nice area

Pleased with all

It was ok

No waffles

We checked in on Sunday September 6. The young lady in the front desk was super friendly and helpful. Also during breakfast, the next day, the lady who was running the breakfast bar was amazing. She was so attentive and kept everything nice and clean

I liked that it was close to where we needed to go. The air conditioning got cold and the shower was hot. 2 out of all the staff we encountered were helpful. When we needed additional towels and bedding to accommodate our group, we were given them right away. Breakfast was provided but we preferred a close breakfast spot.

The customer service was severely lacking most of the time. When we checked in the girl was more concerned with getting back to her conversation with another employee than checking me in and gave no direction other than to tell me to swipe my card and then silently handing my room keys. The elevator flooring was coming up and the pieces were just left in the middle of the floor. It wasn’t until we were leaving that a sign was posed in the elevator and the pieces stacked to the side. There was hair randomly around the bathroom (floors, counter, bathtub) when we checked in. It was also a smoke free facility, but our whole floor reeked of pot smoke for 2 of the days of our stay.