location

room wasn’t clean , got another one that wasn’t clean either shower water didn’t get hot

it was one of the worst experience.

Location

Breakfest

N/A purchased breakfast from 24/7 restaurant across the street

This hotel needs a complete upgrade interior renovation. Its current condition is embarrassing to say the least.

It was a dirty, barely functional hotel. At least the door to the room worked.

Elevator didn't work, no hot water for showering, and most importantly extremely dirty

location

room was dirty. bed sheets and comfort for bed was dirty with wet rings spots on them. Bathroom was dirty with black boot prints on the floor. Long hairs in the shower wall

The rooms have microwaves now

Whether they serve breakfast or not

It was close to the arena

The air conditioning didn't work. The bathroom floor had hair on it and there was stuff on the carpet. My pillow smelled like someones armpit. The ice machine didn't work.

location

a lot of noise from elevator in night. I couldn’t sleep

it was a great location, not a far walk from places downtown.

alittle dirty, saw 1 roach in our room and the bathrooms weren’t the cleanest. little hairs all over the place.

proximity

dirty. bugs. musty.

The location was perfect for what I had planned.

I didn’t like ANYTHING but the location.

I liked the two male staff members who we saw late on the 4th (Tuesday) and in the morning when checking out on the 5th (Wednesday) of October. I liked how comfortable the beds were and how easily accessible the lift was. I liked how you needed a key card to get into the building where the rooms were.

when we first got to the hotel to check in on Wednesday the 4th of October there was no one manning the desk. We had to wait for almost an hour (around 40-45 minutes) for someone to show up, during that time we rang the hotel and no staff were there. When a staff member did show up, the woman was really rude and didn’t apologize for keeping us waiting. She had clearly gone shopping. That moment really ruined our trip. When we went outside to pick up food from Uber eats, she was really rude again and made judgmental comments and gave judgemental looks. When we went out to do some activities, we got a notification from booking.com to say that the hotel had cancelled our booking and was unable to accommodate us. This worried us and we were anxious that we’d come back to the hotel and be kicked out. Luckily we weren’t. Overall I think the hotel should train staff on how to handle customers (customer service, complaint handling and more).

the front desk clerk when we got there was very nice and sweet

It was dirty and there were roaches the air didn’t work the bathrooms were nasty and weren’t cleaned good at all the shampoo bottle was empty and there was hair everywhere I clean myself I am a manager at a cleaning company

Very convenient to the World Congress Center where I attended a convention.

First night,A/C was not working properly but it was repaired the second night.

Location.

Do not recommend this hotel. The A/C was out and they were dishonest about it working. How would you like to spend a night without A/C? The shower barely worked. How did they look their customer in the face and out right be untruthful?

Nothing. I was told my reservation did not exist and I was told to go find new lodgings. Very disappointing.

Everything. Rude staff. Lost my reservation and no help in guiding me to a resolution. Luckily, I walked down the street to the Holiday Inn Express where they were able to help me despite being at maximum capacity.

Location

The facility, Cleanliness, and not being able to reach someone at this facility more than 24 hrs prior to my arrival.