Motel 6 Effingham, IL

Comfortable, good location

Nothing

I was on the back side so it was away from the traffic of the highway.

Room smelled of stale cigarettes, neighbors 420 friendly, make me nauseous.

Having a 1st story room

Very clean. Good location.

No one called me back on phone call. Simple question where was flush for toilet? I admit I found when I moved the paper hiding it. Left a note suggesting not to cover the button. Staff not only didn't return my call but didn't try to deescalate my anger. Best to ask customer why so angry rather than argue back . Staff job is to calm down a customer not make it worse.. Plus I was talked to using vile profanity you do not speak to people that way unless you consider them trash. Yes I was mad but didn't use vile language. Need training how to handle upset customers. A returned call would have fixed everything but I even checked for recordings and no phone call reply.