hot tub and pool

hot tub was colder than the pool

close to freeway.

AC was very loud, room had a musty odor, TV remote did not work, WiFi was unreliable, shower head was was clogged with calcium deposits.

Room was clean, spacious, had a microwave and coffee pot in the room.

Check-in was slow and the woman behind the counter, Rosemary, was rude! After driving almost 7 hours we didn’t want to have someone say we didn’t have a reservation, my husbands phone number we provided the hotel did not belong to him and to return our credit card/ID not handed but thrown across the counter. She finally found our previously booked reservation, she still didn’t believe either cell numbers belonged to us, even after I provided my cell number and showed her it was mine on my phone! I also did not like repeating both our phone numbers over and over again in front of a lobby full of people. My husband and I have been traveling around the United States for the past 50 days on leave between duty stations and 24 hotels later, Rosemary by far was the rudest person we encountered at check in! I personally would not stay here again just for this reason.

The overall appearance of this hotel is a little worn. Don’t let that fool you. The beds were very comfortable and the sheets were soft. I appreciated that the covers were a few layers—instead of a sheet and cover. The a/c worked great and we all slept well. Breakfast was a good variety of cold cereals (including fruit loops for my kids), make your own waffles, eggs, potatoes, bacon, and a variety of breads/grains. Some fruit too. Kathy was running the breakfast station and was so friendly and kind! She asked how everything was, and offered help to us a few times. She cared about quality, and I really appreciated how sweet and helpful she was. When passing through Elko, I will stay here again .

The check in process was a little slow. I didn’t want my phone # announced out loud for confirmation when 2 other people were in the lobby. I also didn’t want to tell her my rooming situation (2 rooms, 1 adult with 2 kids in ea room), again with said strangers in the lobby.

Great location, adequate parking for truck and trailer and the staff was very courteous.

There was not anything that I did not like about the property.

Breakfast was excellent and the staff was perfect

Nothing. It was perfect

It was nice.

Hot tub and pool. The room was very clean and large. The TV was easy to operate with plenty of movies.

The phone in our room did not work but we did not know that. It resulted in some problems when we I was trying to reach my spouce who forgot his phone. I left a message at the front desk but it did not get to him.

it was quiet

the shower it needed a new head on it

Easy to get to. Breakfast was very good.

The shower was horrible. The bed was hard and lumpy.

Very courteous staff and great breakfast options.

The thermostat in room did not work properly and was extremely outdated.

breakfast was bomb, bed was comfy, staff was great

This is the nicest place we have ever stayed at. It was extremely clean and the service of staff was excellent. The town was nice and there is a large selection of restaurants. Definitely will stay here if I am in the area.

Nothing it was perfect!!!!

Clean, nice breakfast, friendly staff

Quiet and the pool was indoors and heated. Dottie was wonderful at check-in. Will stay here again.

N/A

The staff was really friendly and helpful. It was clean and the beds were comfortable.

There was way too much chlorine in the swimming pool water. It was the first thing you smelled when you walked in.