Rooms were clean.

Problems at check in. They wanted to charge additional money after I’d already paid at booking.com. I had to call booking.com and get an agent to help me so I could check in. The whole 30 minute process was not helpful especially after driving 7 hrs with 2 kids. They did apologize which was appreciated but definitely not a smooth check in. The room cards stop working the 2nd day. Had to get that fixed. Seemed there was never anyone at the desk to just greet you or extend customer service. Typical ask for more towels needed…that sort of thing. The breakfast was okay. The pancake machine kept messing up despite their fixing it and being assured it was working. Still my sons couldn’t get pancakes to cook. Just little hassles with things made the stay not very pleasant for us. We were in town for a visit to a sick relative and that’s already stressful—so the little things when we left or returned to the hotel were annoying.

Newer, clean good location. Breakfast was good.

The staff lacked people skills and seemed more confused then comfortable handing details. The room was not cleaned, we left towels on the floor assuming house keeping would replace them. Had to go to the front desk and ask for new towels. Please let guests know if that service isn’t happening so we hang up towels.

Location and staff

The air conditioner worked rather strange. It would cycle between either blowing hot or then cold air. it was late both nights when we arrived back to room so we did not call desk. Our room was 317.

Comfortable bed. Room clean.

Breakfast was very poor quality, poor offerings, hot items not warm, coffee undrinkable.

location

generally clean and nice

pool wasn’t heated, coffee maker did not work, thermostat didn’t work and the managers attitude

dirty bathroom, had hair left on the floor. tub was dirty, the corners in the bathroom were gross. the pool was super dark and cloudy so we didn’t get to swim at all. we went out of our way to find a hotel with a pool and this one was unusable.

next to a dump