Cleanliness

No particular issues.

Good price and close to the airport when we were stranded.

The guy at the front desk was by himself taking care of many stranded people so no one could help him answer the phone when it was ringing off the hook.

good location, had early flight and the parking spot was next door

the bed was hard and the pillows was baby pillows, room was nice and clean but sleeping was very uncomfortable

Staff was awesome. Helped with everything they could.

Rooms were stuffy, humid, and smelled like weed. Windows opened directly onto a sidewalk and weren't locked when we checked. Shower was cracked poorly patched and smelled when first turned on.

Pretty standard hotel for its price range. Clean, good bathroom with good hot water and pressure, nice toiletries, good towels. Good heating, a/c. Clean, no bugs. Coffee/tea available at all times in lobby. Staff is what makes this place worth booking. Night person - Jolie if I remember correctly - helped me move my many pieces of luggage without my asking for help, and the morning desk person was very responsive to my need for extra time because of a medical emergency.

Room has TV but no remote to operate it with! Desk clerk couldn't find one either. One other reviewer noted this, so apparently manager doesn't read reviews, or doesn't care. My room was on the first floor near the lobby. Was kept awake during early hours (3, 4 a.m.) by staff talking in lobby. Thin walls to begin with, plus sound travels across uncarpeted lobby, Would be nice to have a small fridge, microwave, especially given room price.

I called at 2:00 am and was able to get a room. I thank the staff for that. I was worried I would not get a room after the flight at the airport was cancelled. Thank you again!!

the staff were pleasant

i was put in room 114 which had an enormous air conditioning system that made a big noise all night. it meant i could not sleep. i specifically said i wanted a great room as i had just flown from australia and needed sleep. the day manager said he would talk to the overall manager re a refund but have not heard or seen anything. ccould one be given as the room was the worst possible to be given. thanks tom

Room was very clean

Room was very small and did not have a bathtub but rather only had a small standup shower. The bathroom door was of the cheap sliding type which did not feel very private at all.

The indoor pool and hot tub was awesome for us and our 7 year old. We had to leave early before breakfast with the airport shuttle included in our stay….but the restaurant on site had some great American snack food (burgers, wings, salads with ranch) at a very reasonable price. The value exceeded the price

I have zero complaints

free coffee, nice restaurant free airport shuttle

pool not the greatest but ok

it was very close to the airport

our room had a terrible smell to it.

great location

nothing good to mention

not clean bed covers are not clean

Clean.Everyone friendly! Restaurant food good.

Close to the airport

Bedding

friendly and welcoming place. it was very pretty n organized also

my room was far like in the way back that’s the only thing I didn’t like. I mean the room was great tho

Location of the hotel was the primary reason for booking. The room was nice and clean. There was also an ATM located at the hotel, which came in handy.

The primary reason for booking this hotel was for the shuttle service and it being so close to the airport. They did not tell us that they cancelled the shuttle service the morning we were expecting to check out and go to the airport. We found out as we were checking out. We could have missed our flight to Cancun. We had to pay for an Uber and thankfully arrived to the airport in time.

ac/heat didn’t work properly

very clean and good price.

breakfast