We use this location everytime we cruise. The whole planning and transportation is excellent. They never disappoint

Pagar quase $400 dólares por dito Suíte , que era um quarto barulhento com cama e sofá , e embora a reserva feita para um casal e duas crianças , foi dito que os dois deveriam dormir no tal sofá e nos mesmos teríamos que arrumar a cama para deitarem !

Para ser franco , não gostamos de quase nada . O local onde era servido o café da manhã era bem desconfortável !

Loved it! Location was perfect

Nothing

Komfortables Hotel in einer Zone mit lauter solchen Hotels, die wohl auf die Kreuzfahrttouristen ausgerichtet sind, die vom Hafen aus losfahren. Parkplätze um das Hotel herum vorhanden. Frühstück war ok (sieht man vom notorischen Wegwerf-/Einwegwahnsinn ab), Frühstücksraum ebenfalls ordentlich.

The facility to the cruise

All was good maybe at the breakfast that you have sausage

From the looks, the hotel looked clean. I woke up the next morning to over two hundred bites on the back of my legs before boarding my cruise ship that day. They were itchy and red. We didn’t have the time to investigate because our boarding time was early. On the cruise the bites got bigger and more painful. Becoming a complete uncomfortable situation for my trip. Finally I went to medical and they confirmed I had bed bug bites on my legs. The friend traveling with me that stayed on a separate floor also had bites but not as many as me. They were also confirmed bed bug bites. After the cruise we stopped off by the hotel and tried to make them aware but management Ed didn’t want to hear it or even take our concern seriously. We were dismissed. I have also added a review on google and I told the people waiting in the lobby because if it were me I would want to know. He became angry stating I was slandering his business however they were facts and not assumptions. He did call a housekeeper to meet him in my room but came back stating there was nothing there. The other room was occupied and he didn’t check it. No apology no I’ll have a professional come check it out just dismissed.

The staff was extremely kind and friendly. Very helpful and happy

I would like to give a "shout out" to the front desk person by the name of Jewel. She was precious, extremely nice and very patient with my family. She was a good listener and any questions that I had she answered them quickly. The entire front desk staff was very helpful. If we needed anything for the room, the request was taken care of promptly. The only issue I have was with a housekeeper staff member who told my husband that she didn't understand English as he had gotten slightly confused. That was not necessary and definitely not helpful to him. I did not appreciate that at all.

Have housekeeping staff to be more helpful. We are not trying to be difficult and we understand what there duties are but do not think when we ask a question that it means more work for you. A simple referral to someone else who can help us is much better than saying "no speak English".