There was a mistake in my reservation. But employees dealt with it speedily and properly. As a result, we could spend our time with peace of mind!!

It was clean and the staff were helpful. Good value overall

Honest hotel at a great location in Waikiki beach (5 min walking). Staff were all very good. Lots of stores, and restaurants at a walking distance. Wifi was also good. Free towels available for the pool and to take to the beach were great! There's also convenience store at the first floor. We got the partial ocean view apartment and it has a nice balcony/view!

Being woken by the (false) emergency alarm that fired at 2 AM through the whole hotel. Parking is kind of pricey but that's the reality in Waikiki Beach, and though it has valet, I guess the cars were parked kind of far because some times it would take a little bit to get them ready.

清潔で立地が良い

ドアの閉める音が気になった

Midden in het centrum, loopafstand van het strand, de winkels, etc.

The proximity to shopping, beach and restaurants. Staff friendly and helpful.

Was not too impressed with breakfast at the Fire and Grill on the property. For the price, I expected a little bit more from the self service station. For example, when told to help yourself to fruit, I expected to see several fruit but there were only bananas that were already bruised. Did not eat dinner or lunch there.

The location was excellent! A short walk from the beach, restaurants and pick up destinations for trips

Friendly staff

The room situation, misunderstanding. Pool is too small, market closed too early. Rooms aren’t clean enough.

Location was excellent. Staff really helpful and pleasant. Room kept very clean and well stocked. Liked having a balcony.

Like everything in Waikiki it’s expensive!

Position

Didn’t look same as photos

Location was great Staff were excellent

Location of the room alot of walking with my disability

The rooms we stayed in were clean. Complimentary coffee in the lobby.

Wifi kept kicking me off the network constantly. The pool wasn’t clean and questionable chlorine it didn’t seem like the pool PH was checked throughout the day and so many people using it. There is no longer a courtesy room so you have to pay for an additional day if you have a really late flight and not even sleeping at the hotel that night but you pay for it. Hard to get a late checkout so you have to spend the money and buy another whole night to have access to a room. The restaurant changed how the menu completely after so many years as a simple buffet for guests which made it a nice place to go while staying at the hotel. Had to find other breakfast places this trip. Gym rooms did not have any disinfectant wipes any more. How are you supposed to wipe down and clean the equipment and machines after each use when there are no cleaning wipes? The last trips always we stayed here in 2019 and 2020 always had wipes to clean. Air conditioners in both rooms I stayed in were noisy and made rattling noises. Dated and needs updating.

Excellent central location and only a short walk to the beach

The rooms are little on the small side

Good location, shower room is new remodel

Non

Location !

Small rooms

It had great facilities like a pool, fitness centre and laundry room. It was clean, in a great location and the staff were friendly and helpful.

Highly recommend! Our room was cleaned every day. The location was perfect for us, just a 5-10 minute walk to the beach along shops and restaurants. If I have a chance, I will definitely choose this hotel again!