N/a

Bad experience felt unsafe and not valued

Nothing

The smell is awful. There is construction work noise. Very dirty rooms and bathroom.

no service was available

Kitchen

Internet needs to be improved Towels should be offered daily to guest at their room door.

Customer service rude not clean

They said breakfast included but is only coffee and sweet stuff

The front desk greeted us nicely. This was a last-minute trip as my mother-in-law was at Northbay Hospital in serious condition and we needed to be close. Morning coffee was good. I was able to get an extra pillow.

Hallways smelled fishy from all the cooking people were doing in their rooms. Bed was very uncomfortable, it bounced a lot. It felt as though this was no longer a hotel for travelers but more for low income individuals/families who can't afford apartment rent. Some of the individuals we met in the "lobby" made us a bit uneasy. We are 43 year Fairfield natives and moved 2 years ago and didn't expect this hotel to go down hill as much as it did. Sorry but I definitely would not recommend this hotel to anyone!

location

it was old. refrigerator was rusted. furniture was tired Cooking in the parking lot.

Safe quiet location, close to freeway on ramp and restaurants. Friendly, professional staff.

Glitch in the booking system delayed. My check-in.