HomeTowne Studios by Red Roof Spokane - Valley

Amenities were good. Full size frig which most places don't have and a stove for cooking. Hi def tv, cable, wifi and monitered parking so no unauthorized vehicle were allowed.

I was unable to use the entrance nearest me because there was no handle on the outside of the entrance/exit door. Moreover, the price was too high and the location was just off a busy street.

They still accommodate us even after hours office.

The first room we were given was very messy and clearly hadn’t been cleaned. We asked the staff to check, and they eventually moved us to a different room. It was already past 2:00 AM, and after such a long drive, all we wanted was to get some sleep. While they did resolve the issue, simple mistakes like this can really make a stay unpleasant.

It was cheap and easy check in

It had a slight hint of smoke, but nothing to bad.

Price and laundry mat onsite

Leak in my ceiling for two days said he would have maintenance look at it but when I came back the next day from work he said he “forgot” to let them know. I then pay for another week and on my 6th day of that week he locked me out of my room flagged my account saying I owe 42$ on my account his employee rang me up wrong. I call your customer service line They say the week is 404$ we don’t know why he’s trying to charge you a extra 42$ and she even saw on her end him flagging me for payment. He gave me the option to move out the next day or pay the 42$. I have never paid for a room and then days later lock me out of my room and say sorry we under charged you and you can’t get back in until paying me a fee. Then can’t explain it and your customer service booking line can’t explain it either because I paid in full. (Won’t let me post a video of the leak. But it drips faster in the video.)