Breakfast good. Excellent staff. Clean and nice room for three people.

The heater was a little noisy and blowing cold air and at one point couldn't find anyone at the front desk in the evening around 8:30 when looking for towels for the pool and to turn the air off in the pool area. Otherwise, the stay was great.

Location and pool area

Breakfast was a little cold, not enough microwaves

Loved the room, minus the misunderstanding of room wall decor, had double queen, it was like a mini apartment, great when traveling with kids

The rooms don't have microwave, very useful when having children and not going to the first floor in the extended breakfast room, we also disliked the coffee pots, miss being able to bring my own filter and coffee grounds, now these simple flavorless packet don't do the job, a simple small coffee pot and a small microwave would have been awesome oh and also someone to check the pool more often, lots of paint flakes floating near the edges, kids inhale the water while swimming and playing.

muy byeno

Beautiful location close to all restaurants and shopping places specially close to Woodfield mall .very nice ambiance and amazing hospitality

Nothing!!

Location, friendly service, and clean.

I don’t have any dislike..

I stayed here mid July 2023. We found bed bug stains. My daughter woke up with bite marks on the back of her leg. We spoke to the front desk and they offered 15% off our bill. That was about $20. I booked through booking.com. I tried to call the hotel to resolve the matter no response. Booking.com called the hotel no response. I wanted to receive a full refund. Between booking.com and Hyatt no one was willing to help me. I have been trying to avoid posting this. But due to the company ignoring my attempts to receive a refund. I refuse to continue to play nice. See picture below of proof. If stay here check your beds and covers.

Excellent location close to so many restaurants & shopping centers & attractions, provided good breakfast, rooms were roomy and comfy

No complaints