The noon check out time makes it most appealing to me. The gym was fantastic as was the staff.

We’ll, housekeeping neglected to replace used coffee items from the day before, the tile in the bathroom was extremely dated and scuffed up and valet parking pricing was extreme for registered guests.

The food was great and the hotel was very quiet and elegant.

The internet. Difficult time connecting my laptop. Ended up with IT support for an hour sorting it out. Should not be that difficult. The TV didn’t have all the latest apps available…had a limited/fixed selection.

Really nice hotel. Great location.The breakfasts are delicious ...

I like how personable the staff was, and also the little things, like the champagne and strawberries that was in our room, the personal note that was written by the Butler Staff, the extra candy that was delivered, the personal driver that was offered, the housekeeping staff, and an absolute special shout out to the gentleman who checked us in. I could literally go on.

I honestly can't think of anything. I guess if I could mention one thing and it is absolutely not a game changer it would be more live music.

Breakfast was very average. Service slow.

I was very disappointed: when I stay at a 5 star hotel I expect better service, competent and helpful staff, and better access to restaurants and bars. We booked 2 rooms for 4 nights and 1 room for 3 nights. 1) problems with billing. When we checked in they said that my sisters' credit card was declined, which was not correct. The day after we found out that they over authorized 4 times: twice on my credit card, one on the credit card of my sisters. They also charged the debit card of my son, despite when I checked in I asked to charge my card also for my son's room. We asked 3 times to staff at the receptio to fix the problem with no success. The bill of my son was wrong: they charged him for 4 nights instead of 3, as indicated in the reservation. The staff at the reception was incompetent and inexperienced. 2) problems with reservation. My son reservation was under the wrong name despite the correct name was spelled out on the booking.com reservation 3) problem with access to bar and restaurant. The evening we checked in we couldn't get a table at the restaurant and when we asked if we could eat at the bar they said that the bar was full. They suggested we order room service !

location

nothing

Everything

None

Location, access and facilities.

Unfortunately, neither on the Booking.com nor the St Regis website did it highlight that there are extensive renovations taking place both inside and outside the property. As our visit started before lunchtime on a Friday it was pretty much impossible to enjoy any downtime in or around the hotel. As this was a very specific and special stay for my wife and I, should we have known this prior to booking, we would have stayed elsewhere.

The room that was supposed to be deluxe room with balcony had a door to an adjoining room which comprised the privacy of guest due disturbance from the adjoining room and also facilities provided were over priced. We did not get value for money spent