Hanalei Bay Resort

friendly staff, clean, great views- excellent stay

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Location of properties, 2 pools and beach access. Nice large 2 bedrooms 2 bath with full kitchen & laundry in unit. AC & fans were great. Nice views of the mountains & Hanalei Bay.

The resort was nice and a good location.

The room was not that clean and the bed was not comfortable.

The rooms were spacious and it was great to have 2 full bathrooms. The bed in master bedroom was very comfortable. The sofa bed is OK for kids but not very comfortable for adults. Kitchen was well stocked with pots and pans. The restaurant on site had a great vibe in the evenings for dinner or drinks. The larger pool on the property was good and staff on property were friendly. The property had lush green surroundings which was beautiful but also led to some challenges as noted below.

The following issues led to us not enjoying the property as much as we had hoped to. Our room was on the lower level (need to take 3 flights of stairs down to the lower level rooms); one of the bathrooms had a very strong smell of bleach when we arrived, the next day we understood why—it was likely to cover up the smell of sewage in the master bathroom. Given the lush greenery outside there were mosquitoes at night and no spray or electric shock bat available in the rooms. While we appreciated the starter set of toiletries provided, it was not sufficient and wasn’t promptly stocked upon request. The gym was very small for the resort of this size. No in-unit washer and dryer available.