The on site restaurant was lacking for the price of our meal.

beautiful property and grounds, although currently the entire backside is under construction.

we’ve stayed before with no issues, but this time the room was super noisy. I had to get earplugs. And the bed was so uncomfortable, and the pillows were so soft (even after housekeeping brought me several replacements) that I woke up in writhing pain and had to finish my night’s sleep IN THE CHAIR. I called the receptionist and was given an option to change rooms, but didn’t see the point since we were only staying one more night and the beds/noise would likely be similar. I also didn’t want the hassle of packing and moving for the second night of a two night stay. I was given a $50 credit. Our total bill, including dining was 1700. We will not be returning anytime soon. A new Aloft is being build behind the property. We will most likely stay there and enjoy the spa and pool at Ballantyne if we do decide to return to that area in the future. NOT the level of R&R I was expecting for this price tag!

beautiful hotel, great staff

nearby construction

I love the decor ! all the beautiful fresh flowers room size

spa pool jets wasn’t working a lot of construction in the area and parking lot lower floor phone in room didn’t seem to work at all no jets working in jacuzzi

Beautiful rooms with beautiful furnishings. Hotel lobby and pool area were nice also.

The check-in staff / concierge were unfriendly and condescending.

The staff was exceptional.

The breakfast was good

The hotel was busy only one elevator r is working. For hotel like this should have been taking care of right away very disappointment.

Nice hotel, staff were nice and rooms were clean.

They are doing major major construction literally right behind the hotel, and it's really loud and going on all the time. The hotel grounds are great, but all the construction going on was a bummer, and I feel like they should mention that on their website when you're booking. Also, the indoor pool was really cold.

Beautiful hotel. Amazing food

Indoor pools not clean and very small. Rolls of bathroom tissue not full. Almost empty box of tissues.

the staff was wonderful and very anxious to help. The property itself is amazing!

Good vibe. Felt luxurious. Grateful for standard noon checkout. Polite valet. Free parking.

Tub and shower were a little small (I am >6’). Couldn’t open balcony door (may be due to building code). No standard fridge ( for leftovers). A little dates (high expectations)

The room was very clean and staff was helpful and friendly.

I wish there was a refrigerator available or larger ice bucket to keep items cool!

We chose to stay at the hotel because of our past experiences. Unfortunately this recent experience was horrible. The safe did not work. We could not use the refrigerator in the room because the hotel uses it to sell their wares, no coffee is provided in the room, but requires everyone to go all the way down to the lobby and only after 7 am for a cup of coffee And to add extra pain to the injury, the in door jacuzzi was broken and facilities did not appear to be clean and was dank inside. Unfortunately, we could have had a better experience at a 3 star hotel.

I loved the room the tub the views

well the mini bar in the room was extremely high if you pick it up it automatically charges your card to be careful with that needs more parking staff

The spa was phenomenal. Everyone was was so nice and the parking lot was big. No fighting over spots.

Everything!

cleanliness, quality of the rooms

N/A

The hotel was beautiful and the staff was amazing!!

The price of dinner was a little expensive and the pillows left much to be desired. They looked nice but went flat as soon as you laid your head on them.

the location was great , close to the restaurant we had reservations

the rate wasn’t worth the room, it was pricey and not worth it. The male staff wasn’t friendly at all, the others were. Our room smelled of gas when the heat was turned on, engineer was sent then tried to tell us the heat was working which wasn’t the point. the rooms weren’t that fancy for what I paid I wasn’t impressed.