Reserving and checking in was easy. Staff was friendly. Nice, clean, quiet room. Love the location. Will definitely be back. Nice little weekend getaway.

staff super pleasant and accommodating

dated, bathroom door damaged at bottom

The staff was wonderful. Room was very clean, great location.

Peace and quiet

Location was good but not a lot of place to eat

that they had breakfast & even thou we got their late they still had a key card for us to get into our room

comfortable bed offered to store food in their freezer

booked a kitchenette , got a small room without a kitchen prepaid- still no refund

this is the first hotel I have had ever experience that use a key instead of the sliding card to open the door. if I could get refund no way I would stay in this hotel.really bad

the venue in Townsend was great. breakfast was basic but good to have it included.

this is a well run older style motel which is reflected in the price

Townsend is my preferred place to stay when visiting the Smokies. The Highland Manor Inn sits up off the main road through town. It’s quiet, while at the same time within close proximity to places to visit, shop, and eat. The motel is not new, but my room was very clean. I loved that I could park right in front of my room. I even had a nice view through my window.

My only very minor complaint is that I would have liked the ice machine closer to the building, but that was really no big deal.

Location Comfort Quite

easy to travel to GSMNP had a nice walkable area!

Quiet, peaceful setting of Townsend. Free wifi and no smoking a plus!

No coffeemaker in room. My friend went through withdrawal. Breakfast was described as a buffet, but was not. Cold cereal and pastries. For the price we paid for the nightly rate, I had expected more since this was included as part of the package.

We chose this area so that we were not in the middle of all of the commercial things that go on in Pigeon Forge. it was beautifully quiet and well-maintained.

We would’ve loved a king bed but that’s our fault for last-minute booking not the property’s.

Breakfast not much

Not much to pick from

Breakfast was almost devoid of protein -- only protein available was a second-rate yogurt. The hotel had lovely balconies for many of the rooms, but they needed to have at least one very small table to go with the two c chairs -- at least tp have something to put your drinks on.

our room was clean, well furnished, and perfect for a weekend getaway. The staff was super friendly and accommodating. We also appreciated the Christian influence

nothing

room was outdated but really clean, we had a nice patio with chairs facing the mts. Staff was friendly and the location to the National Park was great.,

Breakfast choices were limited along where the food area was staged

location, view, staff

Peaceful Quiet

Breakfast choice but it was included in the price.

Room very clean and there was actually housekeeping daily. Bed and linens very good. Pool was nice! Low traffic. Good bike path along the road in front. Local restaurants nearby. Peaceful visit!