very family oriented

it was great

N/A

Awesome place.

The location.

The hotel rooms our outdated.

The hotel itself is beautiful and has a lot of potential. The area of town is great and it’s in close proximity to shopping and dining.

There was trash in the hall, trash piled outside our door, it wasn’t swept or clean at all. Upon check in we were told that housekeeping was short staffed and running behind and to come back in an hour. We waited an hour and twenty minutes and came back and they said they still didn’t have a room ready and to come back in another hour.

We loved the cook to order breakfast. It was awesome!

This hotel needs more parking spaces.

Needed updating

I booked the room from September 2-7 through Booking.com. Because of hurricane Ida and flooding in NJ I was not able to get to Texas until September 3. I called the hotel on September 3 and they had given my room away that I reserved. The woman gave me a king size room instead which was fine. We checked in and everything was fine. The next day September 4 I was out in the town when the hotel called telling me I had to check out. I was confused thinking the booking was through September 7, which was what was initially booked. The woman said they had no rooms and I had to leave the hotel! She didn’t even offer to help me find a different hotel for the rest of my stay in Abilene. I had to drive around in my rental car until I found a hotel that had availability. I have NEVER had an experience quite like this and I travel a lot. Poor customer service, lack of communication, and lack of caring for guests. I have never been displaced from a hotel before. This was an awful experience and I would not book this hotel again.

The breakfast is about what you expect from a free breakfast. The location was great, and easy to get to the highway. We also loved the mall and a convenience store right across the street.

It took around 30 minutes to check in because it seemed like each person in line was around 10-12 minute check-in time each. This almost made us late to our event. Also, our room was not cold. We tried to turn down the air, but it did not cool off much.