Staff was friendly, hotel clean, and peaceful atmosphere!

Clean. Polite staff even when faced with difficulty

Kid running around setting off fire alarm twice late in the night. Booking.com difficulty with reservation took two hours to check in

It was nice , I expected it to have more amenities

It said complimentary free breakfast. And my husband didn’t get to eat breakfast. The guy said it wasn’t free.

Staff was great. Kanisha was amazing!! Super welcoming and very attentive. We had a big party and we all loved her!

location

pool was not open, was not made aware of this at booking

The location. Front desk staff friendly.

We did not get the king room we booked because the 5th floor was being renovated, and there were none available. Poor placement of AC under the cabinet holding the refrigerator in the room, had to go buy a fan to get decent air. The room was always muggy as a result. The water had a strong sulfur smell every time you flushed the toilet.

convenience

view

There was no breakfast available

There was no hot water. Had to shower in ice cold water. Staff at front desk rude.

The front staff IS NOT friendly or helpful. I used this hotel because it was close to the hospital I used for my spine surgery on Jan. 22 and Feb. 17th. I live 3 hours from this area. About 8pm the night of Feb. 17 the power went out. It wasn't weather related. Didn't come back on till around 1 am. They said it was the second time that week .I was in a handicap room on floor number 4 . I had 7 spine surgeries so I definitely needed a handicap room. I also was there because I was having surgery again Feb. 18. I need to prep before surgery that night. The hot water quickly went cold so it was very hard to prep and it was very uncomfortable. I did the best I could. The next day I needed to be at the hospital for 9:30am for surgery. The elevator wasn't working so I called front desk. The girl told me she would get someone to work on it and call me back as soon as it was ready. After waiting 90 minutes, no call from front desk, the signs were still on elevator so I had no choice but to walk down stairs from 4th floor. I have a large brace on from my previous surgery 3 weeks before. When I got down to first floor the housekeeping lady started apologizing to me. There was a group of workers in a room to the right. The housekeeping lady opened the door and told them they had forgotten to take the signs off elevators. It had been fixed. I didn't get a call from front desk like I was suppose to either. Front desk didn't even look at me. On the day we checked into hotel I was finished with pre admitting at my hospital 90 minutes early ( before check in hotel) we drove to hotel and asked if we could check in? We told them we would pay whatever it was. I had been up for 7 hours with the driving to Hammond, pre admitting and still in brace from surgery 3 weeks prior. My first time out. I was exhausted and in severe pain. They told my husband they would call him as soon as they talk to someone. Again, no one called us.

Front desk don't return your calls. No microwave in rooms. Ice machine not on every floor. No food or beverage sold at hotel but it is advertised.

Very nice hotel

We got to our room and we were very happy with it. Once we got settled in we realized we had no heat and it was freezing all night.

I liked the location, and the staff was nice.

The room was horrible, nothing worked. The TV, the fridge, the phone was all broke. The bathroom had mold. There were lots of strange spots on the walls and side of the bed in the room. When we walked into the room there was a weird smell. Lastly as we were leaving we saw that the house keeper was delivering towels out of a trash can.

The check-in and check-out were super easy. The staff is very professional and friendly.