Staff were friendly, breakfast was plentiful and very convenient

Room itself... Main light going into room not working. Had someone else's stuff in refrigerator, bathroom toilet seat dirty (cleaned myself), inside the toilet needed cleaned as well. Outside room construction wires not taped down by 2nd floor elevators (tripping hazard). 2nd floor maintenance door held open with a buck . Main entrance floor had multiple boxes of supplies setting on the one side of walk way to elevator

the room was extremely clean and comfortable.

the location next to the highway. but it wasn’t as noisy as I expected it to be

Breakfast had a large selection.

Cleanliness of room unsatisfactory. Here is the email I sent to their location... I stayed at your Holiday Inn Express located at 204 Raydo Cir, Springfield, OH 45505 on 9/4 with checkout on 9/5 room #211....upon arrival, the comforter had a stain on it which I just tossed to the side since I don't use it anyway, but made me question the cleanliness of the room. However, the shower had tons of black hair (zoom in on the picture, you'll see it) which is not acceptable... downright gross. I did reserve the room from a third party - booking.com and they will also be receiving the same feedback.

The staff was very friendly and the breakfast was great and the room was very clean i will come back there to stay again

Everything was wonderful

Breakfast was great. Location was ok

Room smelled and was dirty. Ran out of supplies like toilet paper etc.

Spacious room, good breakfast, good location.

Bathroom had a very slight musty smell, could have been something as little as a shower curtain not drying out. Had to ask for toilet paper, light was out in the bathroom, and AC display wasn’t showing the controls.

The breakfast was great.

The sofa bed was uncomfortable.

Room was quiet and comfortable. Breakfast was excellent.

Pool was not open.

The staff was wonderful. Beds were comfy

The fire alarms went off at 330 am had to evacuate, returned to room and they go off 2 more times . Impossible to get kids back to sleep after that . Indoor pool was not available due to hotel switching from chlorine to saltwater system and no mention of this when I booked the stay . Very disappointed bc kids couldn't swim

Comfortable bed, quiet, . A/c worked without noise. Nice bath.

Shower curtain

Every time we needed to reach the desk clerk she was outside smoking

I booked 2 rooms. when I checked into my room, it had not been cleaned. ( 230 ) . I come down to the desk and told them. and they seemed so unconcerned. I asked about the IHG clean promise , and was told I would have to get up at 7:00 am to see the owner. they moved me to the 1st floor where I was awakened early in the morning by a weed eater at the window. the next morning I was awakened by an alarm clock going off in the next room from 4:00 am . no rest

Breakfast was great, room was clean and comfortable, staff were friendly, felt at home.

Television wouldn't work - think it was the remote batteries. I didn't report it due to not being in room enough to use the TV anyway. Received the wrong room receipt on departure, didn't notice until arriving home. Minor issues to me this visit.

Close to horse show, breakfast, lots of parking

No complaints

I was glad it was back. It ran out quickly

Pool opened more.

hot breakfast

pool is closed

Third floor had a lot of activity thru the night. Doors opening and closing all night. Smelled marijuana.

clean and breakfast

price

I loved the front desk personnel. They were very welcoming and always open to conversation about your stay and what you were in town for. Very friendly!

The juice machine happened to break while I was there, but those things happen. They made up for it by having juice bottles available!

The comfort it provided like the clean comfortable bed.

We booked a room over the phone we were told 155.00 as I started that I was a veteran., but was charged 183.00. We had called this Holiday Inn and talked to a Jeff a manger there but haven’t got a response yet. Although I liked my stay here I’m not pleased to be charged more then what I was told.

WONDERFUL HOT BREAKFAST

NO WELCOME AMMENITIES UPON CHECK IN, NO COFFEE OR HOT WATER FOR TEA

Easy to find and friendly staff

Pancake machine and juice machine were broken