Bed was one of the most comfortable beds I've ever slept in a hotel. Loved the room design, bathroom products, and views were incredible. Booked last-minute due to cancelled flight and exceeded expectations.

Awesome hotel, but not worth $500 for one night. It would normally be out of our budget but we had our flight cancelled and very few options. Room was pretty small and wished we had an extra 1-2 bath towels.

Room pretty large for New York standards Hardwood floor Big shower

The lobby were breakfast is normally served was under repair and I had not been informed at time of booking. Very noisy location We always had to ask for coffee pods and minibar to be refilled

the staff was not really friendly or helpful. the pool was open but had a few issues and despite supposedly running till 5 pm; the staff changed the timings. some parts of our bathroom ceiling fell off.

loved that the room was hardwood floor and tile. Bathroom door was stylish. beds were far better than many places we’ve stayed.

our room was definitely not high enough up. we heard so much road noise, drunk people etc… while the shower itself was nice, anytime the hot water was on it made a very loud banging noise the entirety of your shower. we could here it from other peoples rooms too.

beds were comfy and clean.

overpriced for what it was. Front desk was not very friendly.

The rooms are nice and have good views.

While Booking.com confirms in writing that the Resort Fee / Amenity Fee is included in the rate, the hotel still charges this fee ($ 34.-- per night!) to the credit card at check-out and does not care about the written agreement and confirmation issued by Booking.com. Our well documented dispute has been to no avail and the hotel pockets several hundred dollars without justification. The hotel managers appear to know very well that the credit card company and Booking.com make the recovery process extremely tedious for the traveler. Surely, many guests will give up after a while. After now more than 2 months the case is still not solved. Extremely disappointing and unsatisfactory customer service of this hotel chain - this no longer fits into today's world. Our 4th stay at this establishment will unfortunately have been the last. We have a choice.

it was clean in the room.

Lobby was not welcoming, stuff at the reception was not welcoming either. There is no breakfast at the property.

good service. clean room. comfortable bed. decent towels and soaps etc. polite front desk.

no room service on the day I was there although advertised that there would be.

location rooftop bar

no mini fridge

The unit was clean.

Wifi was a bit shoddy. Also, TV features didn't really work (casting from phone to TV; using bluetooth features to play music in my room, etc.)

The hotel itself is very nice, nice lobby and the staff were kind. Our room was definitely big compared to usual standard in New York so we were happy with that! The rooftop bar is worth a visit!

Unfortunately there was no possibility to have breakfast which is a bit of a down side.

Room was fantastic, very spacious and comfortable. Very clean, and quiet enough.

The roof was closed most of the time despite being one of the main benefits of the location / property.

Really liked the front desk hospitality. The parking next door was a plus. The fitness room was clean, kinda small and missing lighter free weights. Elevators were quick. Beds were very comfortable. The roof top bar and pool is so nice, wish the weather would have allowed us to experience it outdoors.

The walk in shower was nice but the shower handle was broke. Never found the ice machine.

bathroom and shower were very nice

the location and not owning parking was the down side.