Hilton Garden Inn Charleston / Mt. Pleasant

Everything

Nothing

Good location!

Upon arriving, the GPS had me going in circles.

The location was near the venue and away from traffic. It made sleeping easier. The staff were wonderful. Even when the shift changed they were all very professional.

Na

I liked the breakfast, however, I didn't think I'd be charged for it. I could have sworn that free breakfast was included when I booked the room. The guy running the breakfast was really nice and accommodating! However, the rest of the staff was not very friendly and not very accommodating! We got to the hotel at about 11 am to check in and was told that we have no rooms available yet and that check in time was at 3:00. I did know that 3:00 was check in time but was told over the phone a few days prior that we could probably get checked in around noon or a little bit afterwards as soon as there was a room available. Anyway, I was okay that we could not check in yet so we waited in the lobby. At noon I went back up to the desk and asked the girl if a room was ready yet and she said no. So we waited another hour and around 1:10 she came up to us and said, "wait you still haven't checked in yet?" I said no we were waiting for you to come over to us and tell us that a room was ready. So she apologized and checked us in. Even though she apologized it was a bit annoying that she forgot about us and then kind of acted like it wasn't her fault. That was not a good start to our stay. Next, we were told we'd get maid service every other day, which was okay, but we never got any service the 4 days we were there. Granted our do not disturb sign was on our door, but we were never asked by the maid if we wanted our room clean even when asked for some fresh towels, in which she gave me one towel. Speaking of towels, the pool didn't have any towels available on Friday for many hours. All in all, it wasn't a bad stay, but it definitely wasn't a good one!

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