The hotel was conveniently located. It was very clean and quiet.

The breakfast was sad. Instead of a continental breakfast as stated we were sent to a very small crowded young persons place. With all the elegance of the hotel the breakfast was an insult. They should have said breakfast was not included or sent us to a more appropriate place. The manager was very receptive to our complaint but I doubt anything will change.

The location in downtown Lenox is great. Charming property with nice lounge and dining areas.

Though the room was certainly charming, I have learned that I do not enjoy showering on my knees with a handheld shower in a tub with no curtain. A real shower would have been better. To be fair, a traditional claw tub was part of the description of the room, but I assumed there would be a shower too. The main problem was a total lack of personnel. On the first night there was a Jazz trio with an open bar w/food. It was lovely. The rest of the week, the place was a ghost town. There was no one there most times and only a number to call if there was trouble. When staff was present, they were very helpful and nice. For the very high price I would have appreciated at least some personnel most days. I realize that Covid makes this hard, but I felt like I was staying a really nice youth hostel. If the B&B cannot be staffed, I understand that, but then the price should reflect the much lower level of service.

No breakfast was served during our stay. Food was served between noon and 8pm. Servers and staff were wonderful. Loved the outdoor tent for drinks and dining.

Need a more variety on menu and some snacks during the afternoon.

Innkeepers and staff were exceptionally friendly and helpful. The breakfast was to die for. Smoked salmon, smoked trout, herring cream cheeses with different spicing. House made granola you have never had anything that good.

The historic building needs careful attention to bring it up to date for comfort. Heating system needs an overhaul/replacement. It was cold, especially if you were anywhere near a window. The latter could also use an upgrade for comfort. The shower head in our room did not work.